Staff Support

LOCATION: London Heathrow Airport

SHIFT PATTERN: 4 on 4 off shift pattern (40.25 hours per week), 6 month Contract

SALARY: Competitive

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OVERVIEW OF JOB DESCRIPTION

The Staff Support role provides effective administrative,organisational, and operational support to ensure the smooth day-to-day running of the Heathrow aviation operation, specifically supporting the Heathrow PassengersrequiringSupport (PRS) team. Working within a fast-paced, safety-critical environment, the post-holder supports managers, supervisorsand shift-based teams with real-time rostering, attendance monitoring,andoffice administration.

The role requiresa high leveloforganisation,accuracyand professionalism, with particular emphasis onmaintainingreliable records, resolving staffqueriesand supporting compliance with company, airport, and regulatory requirements. Operating on a site-based 4 on 4 off shift pattern (40.25 hours per week), this role is vital in deliveringa consistentand high-quality passenger service across the 365-day operational schedule.

MAIN DUTIES & RESPONSIBILITIES

Office Administration

• Provide day-to-day administrative support to operational managers,supervisorsand other departments.

• Maintainorganised, secure physical and electronic filing systems to ensure information compliance.

• Prepare letters, operational reports, spreadsheets,presentationsand other business documentation.

• Monitor office supplies and coordinate timely replenishment and stock checks.

• Maintain noticeboards, employee digital communicationscreensand general office information hubs.

Rostering & Attendance Support

• Manage real-time administrative support for holidays, sickness, shiftcoverageand rostering within the active operational window.

• Support Line Managers with the coordination ofreturn to workmeetings andabsencereview meetings, ensuring actions are completedin a timely mannerand a consistent approach to absence management ismaintained.

• Produce andmaintaindetailed operational floor plans to ensureoptimumstaffing levels.

• Confirm floor plan variances and proactivelyinitiateadditionalresourcingin accordance withagreed procedures and policies.

• Accurately record and update the operational management teamregardingany staffing variations to the operational plan.

• Ensure team members are booked onto mandatory training courses to ensure they remain compliant with airport requirements.

Operational Support

• Provide a professional, face-to-face contact point for administrative support to operational teams on shift.

• Liaise with airport departments, customers, airlines, suppliers, and contractors asrequiredtofacilitatesmooth operations.

• Escalate any adverse operational situations, resourcing deficits, or emerging issues on a shift to the Terminal Delivery Manager (TDM) orappropriate managers.

• Carry out any other reasonable operational tasks or projects as requested by the Operational Managers or customer representatives.

Employee Administration

• Assistemployees with general administrative and shift queries, directing complex HR-related matters to theappropriate department.

• Support the coordination and planning of employeeterminal orientation, operationalmeetingsand team briefings.

Safety, Quality & Compliance

• Work in strict accordance with company safety, security, and quality procedures at all times.

• Ensure all operational work is carried outin accordance withsite-specific procedures, riskassessmentsand training provided.

• Report any health, safety,securityor compliance concernsimmediatelythrough theappropriate companyreporting channels.

• Maintain up-to-date awareness of and compliance with relevant airport security and airside requirements.

• Ensure all compliance documentation ismaintainedto an exemplary standard for internal and external audits.

• Promote a professional, safety-consciousand compliance-focused working culture across the team.

***Please note that obtaining an airside pass is an essential requirement of this role. As part of this process, the successful candidate will be required to complete a full five-year background check, including a criminal record check.***

• Previousexperience inan officeadministration, business support, staff coordination, or similar role.

• Experience of working in a public-facing or high-volume event environment (e.g., airport, train station, museum, concerts) is highly desirable.

• Strong IT literacy, with advanced confidence and working knowledge of Microsoft Excel (for rosters and data analysis), Word, Outlook, and Teams.

• Excellent communication skills, both written and verbal, with the ability to communicate professionally at all levels.

• Exceptional customer service skills with a proven ability to handle staff and client queries calmly, politely, and confidently.

• Strongorganisationaland time-management skills, with a proven ability to manage priorities and meet deadlines in a high-pressure environment.

• Demonstrated reliability, with an exemplary record of punctuality and attendance to ensure team effectiveness.

• Ability to think and act quickly under pressure or during operational emergencies.

• A proactive approach to problem-solving and dealing with operational changes.

• Proven ability to work effectively as part of a collaborative team as well as independently.

• An understanding of and commitment to the principles of equality, diversity, and inclusion.

• High levelof integrity, discretion, and confidentiality when handling sensitiveemployee,payrolland business information.

• Flexible approach to work, with full capability to support a 4 on 4 off shift pattern covering operational hours.

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home

• Mental Health support and Life Event Counseling

• Get Fit Programme

• Financial and legal support

• Cycle to work scheme

• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers

• Life: Search for resources and tools on topics ranging from family and life to health, money and work

• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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