Hotel Security Officer: Protect Guests, Stay Calm

United by timeless style and peerless service, MontcalmCollection is London’s compendium of luxury hotels. Housed in elegant Georgiantownhouses, an 18th-century brewery, heritage headquarters and a diamond-shapedskyscraper, each hotel reveals a different chapter in the city’s story. Thehotels in the collection include a storied city-slicker, housed in the formerheadquarters of the Royal Mail: Montcalm Royal London House. A property with abold new perspective at Montcalm East, part of Marriott’s Autograph Collection.And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Streetand Inhabit, Queen’s Gardens, both part of Design Hotels.

Montcalm East, an Autograph Collection Hotel, withpioneering architecture and a bold approach to life, the hotel reflects thecreative spirit of its Shoreditch setting. With a prime position on City Roadin East London, where arty Shoreditch meets progressive Silicon Roundabout. OldStreet Tube station is just a few steps away.

Why Join Montcalm Collection

• Competitive salary that reflects your talent, contribution,and potential.
• Generous holiday allowance, starting at 28 days (includingbank holidays) and increasing with service—supporting your life beyond work.
• Paid birthday leave, so you can celebrate your special dayyour way.
• We celebrate life’s milestones with you, offering generousgifts and financial support for special occasions such as weddings and thearrival of a new baby.
• Comprehensive wellbeing support, including free access toour Employee Assistance Programme provided by Hospitality Action, offeringconfidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences, from yoga sessions and lifecoaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical,physiotherapy, and alternative treatments—helping you stay at your best.
• Preferential gym membership rates, helping you maintain yourhealth and vitality.
• Continuous learning and development opportunities, fromhands-on training to leadership masterclasses—empowering your career growth.
• Paid volunteering day, giving you the opportunity to supporta charity close to your heart.
• Employee referral programme, rewarding you for bringinggreat talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the MontcalmCollection.
• International hotel discounts through Marriott Bonvoy,giving you access to exceptional global experiences.
• City-wide discounts and perks, with savings across retail,entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curatedrewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events, bringing ourteams together to connect and celebrate in style.

Overview

The Security Officerplays a vital role in maintaining a safe and secure environment for guests,colleagues, and property. As a highly visible presence across the hotel, therole is responsible for monitoring, preventing, and responding to safety andsecurity risks with professionalism, discretion, and efficiency.

This position requiresclose coordination with hotel management and external emergency services toensure that all guests and employees enjoy a secure, welcoming environment inline with Montcalm Collection’s commitment to excellence.

Responsibilities

• Monitor and ensure the safety and security of hotel guests,staff, and property.
• Operate surveillance systems, monitor cameras, andinvestigate suspicious activity.
• Conduct regular foot and vehicle patrols across all areas ofthe hotel.
• Respond promptly to emergencies including fire alarms,medical incidents, or security breaches.
• Control access to restricted areas, ensuring only authorisedindividuals are permitted.
• Maintain accurate records of incidents, actions taken, anddaily activity reports.
• Participate in emergency drills and follow established hotelemergency procedures.
• Provide support to guests and staff during incidents withprofessionalism and care.
• Liaise with management, local law enforcement, and emergencyservices when required.
• Promote a culture of safety and vigilance within the hotelteam.

This job description sets out the main responsibilitiesrelated to the role at Montcalm Collection. It is not intended to beexhaustive, and duties may be varied from time to time as required bymanagement to meet the needs of the business.

Skills and Qualifications

• Previous experience in a security role, ideally withinhospitality or customer-facing environments.
• Knowledge of security procedures, surveillance systems, andemergency response.
• Valid Security Industry Authority (SIA) licence (as requiredby UK law).
• First Aid and CPR certification (preferred).
• Strong observational skills with keen attention to detail.
• Calm, professional manner under pressure with excellentproblem-solving ability.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Physically fit: able to stand, walk, and patrol for extendedperiods, and lift to 20kg as required in emergencies.
• High school diploma or equivalent.

Working Conditions

• Shift-based role, requiring flexibility to workdays, nights,weekends, and bank holidays.
• Active, guest-facing role requiring professional appearance(uniform provided).
• Involves standing, walking, and patrolling for extendedperiods, with occasional physical demands during incidents.

Candidates must be authorised to live and work in the UK.Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't justbuzzwords. We genuinely value the unique perspectives everyone brings,regardless of gender, ethnicity, age, disability, or background. Our culturethrives on mutual respect, and we provide a workplace free from discriminationand prejudice.

Should this role resonate with your aspirations, pleaseapply. If not shortlisted, we encourage you to explore other opportunities withus, either now or in the future.

Note: If you do not hear from us within 14 days, kindlyconsider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs fromagencies or headhunters. Any CVs submitted for these roles without prioragreement per role in writing from our Head of Human Resources, will beconsidered the property of the company and will not be subject to agency fees.

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