Senior Night Porter

London Source: WhatJobs

£28,748.72 starting salary

Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Australia and the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you're enthusiastic about working alongside a talented team to deliver the best living experience, don't hesitate to apply today. We look forward to receiving your CV

Hours

Night shifts, 4 on / 4 off 8pm - 7am.

Salary

£28,748.72 starting salary, salary increases with length of service

The role

As a Senior Night Porter you will support our Night Porters across our London sites, setting the right example in customer service and behaviour throughout the night shifts and ensuring resident and building safety is maintained across the sites. You will either be travelling between sites or covering a shift on site.

Main responsibilities

Maintaining a strong understanding of the role of a Night Porter and of the procedures for each of the Scape sites
Supporting, training, and supervising new and existing Night Porters across Scape sites
Full understanding and dedication to our health and safety policy, operational procedures, risk assessments and method statements at all sites
Maintaining a strong and ongoing rapport with General Manager, Residence Managers and the Night Porters with the aim of building strong and diligent cover at our sites by offering constant feedback to continuously improve our service offering.
Involvement in all group training sessions for Night Porters to develop team members in their role and share best practice
Leading by example and acting as a role model for Scape Night Porters
Providing flexibility and covering Night Porter shifts across the sites as and when required
Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access
Assisting with the general upkeep of the building carrying out some general housekeeping tasks
Raising maintenance requests for students and identifying general building maintenance
Reporting incidents and accidents to your manager / General Managers / Residence Managers
Keeping accurate records and completing handovers where required
Responding to and logging enquiries, working with your General Manager / Residence Manager where needed
Handling and logging complaints professionally and compassionately, escalating them to the General Manager / Residence Manager for resolution
Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
Work with the Operations Manager to provide suggestions and improvements to support the night team and overall Scape experience.
To undertake any other duties as and when required that are commensurate with the role

About you

Flexibility in locations and available to work across all Scape sites including but not limited to Shoreditch, Wembley, Guildford.
Trustworthy and responsible, able to set the right example to other Night Porters
Organised, flexible and dedicated
Excellent communication skills and a professional manner alongside a passion for excellent service
Dependable, enthusiastic and works well within a team
Approachable and prepared to have open and supportive communication with our residents
Ability to lead, motivate and train other Night Porters
To have extensive experience working nights on a lone working basis
To have worked in a front of house role, demonstrating exceptional customer service
Competent with Microsoft Office and experienced with learning new systems

Onboarding requirements

Any offers will be subject to 3 years of satisfactory references and satisfactory DBS check
This role requires a driving license and suitable vehicle
This is a night working role, the candidate must have the ability to remain alert throughout the shift

Why join Scape?

As a Senior Night Porter you will be part of an enthusiastic team who work hard to give students the ultimate Scape experience. If you want to provide excellent customer service and are a team player, then we're sure you'll fit right in!