Operations Administrator

Job Title: Operations Administrator
Area: Asset Finance Operations
Location: Lancashire with hybrid working
Type: Full time, Monday to Friday

The Opportunity

Axon Moore is delighted to be partnering with a growing and well-established financial services business as they continue to invest in their Operations function. This is an excellent opportunity for an experienced administrator who enjoys working at pace, takes pride in accuracy and genuinely cares about delivering a great customer experience. You will join a collaborative operations team that sits at the heart of the business and plays a critical role in getting deals over the line. The business offers full training within the asset finance sector, genuine long term progression and a supportive environment where development is encouraged and recognised. A competitive salary is on offer depending on experience alongside a discretionary bonus and a strong benefits package.

About the Team

The Operations team is central to the customer journey and works closely with colleagues across underwriting, sales and credit. There is a strong mix of experienced professionals and people who have developed internally, creating an environment where knowledge is shared and standards are high. The team takes real pride in delivering funding accurately, efficiently and on time. Reliability and attention to detail are essential as the wider business relies on this function to keep deals moving smoothly.

The Role

You will work across new business and transaction processing, supporting the end to end administration of asset finance deals introduced via a broker panel and direct channels. This role will suit someone who enjoys problem solving, asking questions and working with multiple stakeholders to reach the right outcome. Accuracy, organisation and confidence communicating with external parties are key.

Key Responsibilities

• New Business Administration
• Processing new finance applications accurately and efficiently into internal systems
• Preparing and issuing financial documentation to brokers, suppliers and customers
• Taking ownership of deals from document issue through to completion
• Managing amendments and liaising with internal teams to provide timely updates
• Acting as a first point of contact for incoming calls and email queries relating to proposals, documentation and deal changes
• Providing wider administrative support across operations when required
• Transaction Processing
• Preparing and releasing payouts in line with defined criteria and controls
• Prioritising transactions to meet agreed service levels
• Signing off transactions within delegated authority
• Supporting the training and development of colleagues where required
• Working closely with team leaders to maintain a positive and inclusive working environment
• Undertaking additional tasks in line with business requirements

About You

• At least two years' experience in an office based administrative role
• Confident communicating with customers and external partners by phone and email
• Strong attention to detail with a high level of accuracy
• Comfortable managing multiple priorities and working to deadlines
• Adaptable and open to change as processes evolve
• Willing to ask questions and challenge where something does not look right
• A genuine interest in customer service and doing the right thing
• A positive and proactive attitude with a strong team focus

What's On Offer

• 25 days' holiday plus bank holidays
• Monday to Friday working pattern
• Hybrid working with flexibility around hours subject to business needs
• Annual discretionary bonus (17%)
• Pension scheme and income protection
• Life cover and healthcare cash plan
• Employee discount scheme
• Ongoing training and development including industry recognised qualifications
• Modern office environment with free on-site parking

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