Assistant Manager – Surbiton Kids

We are recruiting for a friendly, approachable, highly organized, and customer-orientated Assistant Manager with previous retail management experience to join ourFARA Surbiton Kids Charity Shop’s team of employees and volunteers as soon as possible. You will join a vibrant, fluid, and busy charity retail environment where no two days are the same and the local community is at the heart of everything we do.

FARA has 39 Charity Shops in London and over 30 years of experience in Charity Retailing. Our charity shops are tailored to each local community, and we aim to respond to our customer’s needs by providing excellent customer service, a pleasant shopping experience, great value for money, a very creative stock display, and visual merchandise. All this can only be possible with the help and dedication of our fantastic teams, from Volunteers to Shop Managers who bring into their everyday roles unique and amazing skills.

The Role:

The Assistant Manager’s main role is to support the Shop Manager and the team in the effective running of the shop while maintaining high levels of service for our customers.

Key Responsibilities:

• Assisting the Shop Manager in organizing and planning daily strategies, and with team building
• Leading by example
• Following and helping implement Company Policies and Procedures
• Dealing with customer issues and queries effectively
• Creating and maintaining a welcoming ambiance
• Networking with customers and the local community
• Maintaining a clean and tidy working environment
• Price clothing items
• Create eye-catching shop displays
• Till and Cash handling
• Steaming clothes

Other duties include but are not limited to paperwork, admin, Gift Aid (signup and processing), sorting donations, steaming of clothes, pricing, displays, till handling, cashing up, manual handling, and maintaining a clean tidy, and safe working environment.

The Candidate:

• At least 1-year experience as a Team Leader / Assistant Manager
• At least 1 year of Retail Management experience
• Leadership and organizational abilities
• Interpersonal and great communication skills
• Work well as part of a Team
• Problem-solving attitude
• Organized and Efficient
• Hard-working
• Positive approach
• Location: FARA Surbiton Kids, KT6 4JZ
• Shop Opening Hours: 09:30 – 17:30
• 7.5-hour shifts with a 30-minute unpaid break

What We Offer:

• Employee assistance program
• Enhanced sick pay subject to conditions
• 29 days holiday pro-rata including bank and public holidays
• Birthday day off after 2 years employment

How to Apply:

If you are passionate about working in a charity retail environment and making a difference, we’d love to hear from you!

Join us at FARA Surbiton Kids and be part of something special!

Application form

• What skills can you bring to our shop team? *
• Please give two examples of previous experience that show you are a skilled leader and a good communicator. *
• List three key strategies you would use to build and maintain a shop’s customer base *
• Within a shop team, who should be concerned with meeting and exceeding sales targets? *
• Please Upload CV in PDF Format here * Accepted file types: pdf, Max. file size: 50 MB.

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