HR Assistant

Location: Harrow, UK (Primarily office based. Following successful completion of probation, hybrid working may be available, with up to 1 day working remotely per week.)

Contract: Permanent · Full-time (37.5 hours per week)

Reports to: HR Manager

Domain (Department): Human Resources

About ITS

the company is a well-established software company with a 35+ year track record, offering cloud-based SaaS, on-premise software, and professional services. As we grow our international footprint, our HR function plays a key role in supporting the people, processes, and culture behind that growth.

The Role

This is a hands-on HR generalist role for someone who wants broad exposure across the employee lifecycle in a fast-paced, international environment. You will support the HR Manager across recruitment, onboarding, HR systems, payroll liaison, and compliance, acting as a trusted first point of contact for employees and a reliable pair of hands behind the scenes.

You will own the day-to-day administration that keeps HR running smoothly, from screening CVs to maintaining accurate employee records, while also getting involved in higher-value work like onboarding delivery, exit interviews, and HR documentation. Where the HR Manager sets policy and direction, you make sure it's delivered accurately, on time, and with strict confidentiality.

This is a detail-oriented role with real scope to grow. The right candidate can build a strong generalist HR foundation and take on increasing responsibility over time.

Key Responsibilities

1. Recruitment & Resourcing

• Coordinate the end-to-end recruitment administration process, including liaising with recruitment agencies and sharing job specifications to support timely and effective hiring.

• Screen CVs and forward shortlisted applications to relevant departmental managers.

• Coordinate interview scheduling and act as a central point of contact throughout the recruitment process.

• Communicate internal vacancies and opportunities to existing employees.

2. Onboarding, Training & Employee Lifecycle

• Lead HR onboarding processes for new starters, including delivering onboarding sessions and providing training on the HR system and relevant HR procedures.

• Coordinate travel arrangements for HQ visits for new starters and existing employees where required.

• Arrange and manage offboarding processes, liaising with relevant departments as needed.

• Arrange and conduct exit interviews, gather employee feedback, and share relevant insights with managers.

3. HR Systems & Data Management

• Act as the primary administrator for the HR system, ensuring employee records are accurate, up to date, and maintained in line with data protection requirements.

• Troubleshoot system issues and liaise with the system support team to ensure timely resolution.

• Maintain employee records, including right-to-work documentation, employee IDs, contractual data, and update the HR system with relevant employee data.

4. Payroll & Finance Liaison

• Provide payroll-ready HR data, including unpaid absence, leave, and additional benefits information, to the Accounting Department in line with payroll deadlines.

• Provide training and guidance to employees on expense procedures and related processes.

5. HR Documentation & Compliance

• Create employment contracts and other HR documentation for review by the HR Manager.

• Ensure strict confidentiality of all employee files and HR information.

• Support compliance with local employment legislation, internal policies, and HR best practices.

Continuous Improvement

• Maintain up-to-date knowledge of HR best practices and employment standards.

• Contribute to improvements in HR processes, systems usage, and employee experience through continuous learning and application of best practice.

What We are Looking For

Experience & Qualifications

• Previous HR or administrative experience is desirable but not essential.

• A degree or qualification in Human Resources, Business Administration, or a related field is desirable.

• Candidates with a genuine interest in pursuing a career in HR are encouraged to apply.

Desired Skills & Experience

1. Basic knowledge of a Human Resources department and its workings (desirable but not essential)

2. Strong communication, organisation, and analytical skills, with the ability to work with people at all levels within the organisation

3. Excellent written and verbal communication skills; Ability to communicate effectively in English, both written and verbal and/or other European languages advantageous

4. Ability to handle challenges and resolve them using conflict management skills

5. Time management and the ability to meet deadlines

6. Proficiency in IT, including MS Office; comfort working within HR/HRIS systems

7. Comfortable using AI-assisted tools to support HR administration, documentation, and process improvement.

8. Attention to detail and a good capacity to follow directions

9. Excellence in both teamwork and individual tasks

10. Strong organisational and problem-solving capabilities

11. Ability to handle sensitive and confidential information with discretion

Essential qualities: Organised, reliable, approachable, professional, detail-oriented, and eager to develop a career in HR.

In Return We Offer

• Competitive salary and benefits package, in line with local market rates and statutory requirements.

• Extensive support and training.

• Company laptop.

• Annual leave in line with local statutory entitlements, increasing with tenure.

• Pension benefits provided in accordance with local requirements, following successful probation.

• Life assurance benefit, subject to successful completion of probation and provided in line with local arrangements.

• As part of a growing multinational group, you will have the opportunity to build understanding of HR practices across different European jurisdictions - valuable exposure for anyone looking to develop a broader international HR career.

• Progression at iTS is based on performance and impact, with clear opportunities to take on greater responsibility as your HR skills develop.

Company Description

iTS is an independently run company established in 1988 with its headquarters in Harrow, London in the United Kingdom. We have operations throughout Europe and North America with customers across five continents.

Please visit iTS-group.com and printandcopycontrol.com for more details on our company and product portfolio. iTS is both ISO 9001:2015 and ISO/IEC accredited.

Company Values

• Customer Focused: We strive to ensure that our customers' needs are met and exceed their expectations, building strong, long-term relationships.

• Flexible & Loyal: We invest time, energy, and resources in nurturing our relationships, aiming for long-term success.

• International Team with a Family Spirit: Our company culture values collaboration, appreciation, and personal development, providing a rewarding environment where everyone can thrive.

iTS is not:

Arrogant: Arrogance makes people believe they always know best. It stops the constant learning that success requires. We see arrogance as the beginning of the end of any organisation.

Join a collaborative and fast-paced environment where your contributions are visible, valued, and make a real impact. You will support key HR processes and administration, helping to ensure the HR function runs smoothly while contributing to a positive workplace experience for employees across the organisation.

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