Spa Manager - Fantastic Opportunity

The Ickworth, part of Luxury Family Hotels, is now looking for a Spa Manager to join our team as we enter an exciting new chapter following our refurbishment. As Spa Manager, you will play your part in shaping the future of this much-loved Suffolk retreat.

The Role

As Spa Manager, your core purpose will be to lead the spa operation, deliver exceptional guest experiences, and drive revenue through outstanding service and product knowledge.

• This is a permanent role at 40 hours per week
• Competitive salary, plus bonus and a brilliant benefits package

Key Requirements

• Previous experience as a Spa Manager within a destination spa or hotel spa
• A recognised spa qualification such as Spa UK NVQ Level 3, ITEC, CIBTAC, CIDESCO, or equivalent in beauty treatments and massage
• Applicants must already have the legal right to live and work in the UK, as this role does not offer visa sponsorship.

Tasks

Key Responsibilities:- Spa & Treatment Operations:

• Manage the day-to-day operation of the treatment rooms
• Lead, motivate, and develop the spa team
• Take ownership of the spa budget and financial performance
• Oversee staff rotas and ensure appropriate staffing levels
• Manage stock control and ordering of treatment products
• Drive in-house marketing and promotion of treatments to guests

Guest Experience

• Ensure all guests are welcomed to the spa in line with LFH standards
• Consult with guests to understand their needs and tailor treatments accordingly
• Handle guest feedback and complaints professionally, resolving issues promptly

Treatment Delivery

• Perform treatments in line with brand guidelines
• Create a relaxing, comfortable, and professional experience for every guest
• Use expert knowledge to explain treatments clearly and suggest suitable adaptations when requested

Retail & Product Promotion

• Actively promote and sell spa treatments and retail products
• Provide knowledgeable, honest recommendations tailored to individual guest needs
• Maximise revenue while maintaining excellent guest satisfaction

If you’re ready to bring your passion for wellness and leadership to a supportive, guest-focused environment, we’d love to hear from you.

Requirements

• Previous experience as a Spa Manager within a destination spa or hotel spa
• A recognised spa qualification such as Spa UK NVQ Level 3, ITEC, CIBTAC, CIDESCO, or equivalent in beauty treatments and massage
• Elemis experience is highly desirable (training will be provided)
• A genuine passion for spa and wellness, with the ability to share your knowledge and expertise with guests
• Excellent attention to detail, with strong knowledge of health and safety procedures and a commitment to maintaining a safe environment for guests
• Applicants must already have the legal right to live and work in the UK, as this role does not offer visa sponsorship.

Benefits

Why work with us?

• Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality-specific apprenticeship providers.
• An extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• – Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location, as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

The Ickworth is stepping confidently into a new chapter. Set within the breathtaking Suffolk countryside, this remarkable hotel, framed by sweeping parkland and rich history, continues to evolve while honouring its extraordinary heritage. As a proud member of the Luxury Family Hotels collection, The Ickworth is dedicated to creating meaningful experiences for every generation, blending warm hospitality with moments that families remember for years to come. As we look ahead, we are seeking passionate and committed individuals to join us at this exciting time. This is a wonderful opportunity to become part of a team that values care, character, and attention to detail, and to help shape the future of one of Suffolk’s most distinctive family escapes.

We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.

About The Ickworth Hotel & Spa

Reopened following refurbishment!Set within 1,800 acres of National Trust parkland near Bury St Edmunds, The Ickworth Hotel & Spa is a grand Suffolk country house made for family adventures.

Inspired by the Grand Tour, and formerly home to the illustrious Hervey Family, Ickworth House is bursting at the seams with art and treasures.

The history of the Ickworth Estate is intrinsically tied to the Hervey family, who owned the estate for over 500 years. The Herveys gained prominence in British politics with members holding influential positions, including the 1st Earl of Bristol, who supported King George I during the Hanoverian succession.

The iconic Ickworth House, built in the 18th century by the 4th Earl of Bristol (the "Earl-Bishop"), was inspired by his European ‘Grand Tour' and originally intended to house the vast art collection he’d acquired on his travels. Designed in the Italian rotunda style by architect Antonio Asprucci, Ickworth was initially criticised for its style and extravagant scale – entirely in keeping with the Earl-Bishop’s infamously lavish lifestyle. His daughter Elizabeth was equally famous, though more notably for her scandalous private life. She was the mistress of the Duke of Devonshire, and lived with him and his wife Georgiana.

Ickworth House wasn’t finished during the Earl’s lifetime and his art collection was later confiscated by Napoleon’s forces. The impressive collection in the Rotunda today was built by generations of his descendants recreating the collection, and includes important works by Gainsborough, Reynolds, Hogarth, Titian, and Poussin.

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