Hybrid Retention & Sales Assistant

Future PLC in Cardiff is hiring a Retention assistant to help keep magazine subscribers happy and reduce cancellations. You will be the go-to person for customers looking to cancel and work to retain their subscriptions.

You will handle objections, meet KPIs, and use systems to capture customer data accurately, while collaborating with the team to deliver consistent service. This is a hybrid role with three days in the Cardiff office and two days working from home, offering uncapped leave, a

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