Answers phones and emails, schedules, and confirms appointments, and inputs customer data into company systems. Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
Job Duties
Answer calls for patient inquiries and schedule appointments adhering to set guideline of questions, i.e., implants, age, previous films, method of payment and complete insurance information needed for verification.
Work orders received.
Work and maintain Special Projects to include BIRADS 0 and BIRADS 3 List, Online Appointments, and Replies to Automated Confirmations and Reschedule/Cancel Online Requests, and Dr Melillo's schedule.
Return messages from appointment voicemail, answering service, and Contact US website appointment inquires.
Perform other duties as assigned; and cross-training as needed.
Requirements
Qualifications
Education/Experience/Training:
High school graduate or equivalent with 3-5 years scheduling experience in a medical office required.
Knowledge of insurance, multi-test scheduling, front desk duties required.
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