Property Manager

Company Description

About Avocado Property and iad UK

Avocado Property is part of the iad UK network, bringing together Avocado’s distinctive local brand,establishedcustomer relationships and community-led approach with the scale,systemsand support of iad UK.

Avocado’s self-employed agents continue tooperateunder the Avocado Property brand within the iad UK framework, giving customers a personal, owner-led service backed by a growing national and international property network.

Job Description

The role

We are looking for a Property Manager to join our Lettings team at the Avocado Property office in Bracknell.

Working with our established managed portfolio, you will help ensure that properties are wellmaintained, tenancies run smoothly and landlords and tenants receive a responsive and professional service.

This is a varied, hands-on role that requires strong organisation,soundjudgementand a practical approach to resolving problems.

The role would suit someone withpreviousresidential property-management experience who enjoys building relationships, managing competingprioritiesand seeing issues through to a successful resolution.

Key responsibilities

Portfolio and customer management

• Help manage a portfolio of residential rental properties.

• Act as a day-to-day point of contact for landlords and tenants.

• Build positive, professional relationships and keep all parties informed.

• Respond to maintenance,tenancyand property-management enquiries promptly.

• Maintainaccurateand up-to-date records on the company’s property-management systems.

Maintenance and repairs

• Receive and assess maintenance reports from tenants.

• Liaise with landlords,contractorsand tenants to arrange access,quotationsand repairs.

• Obtain landlord approval for worksin accordance withcompany procedures.

• Monitor outstanding maintenance and follow work through to completion.

• Escalate urgent,complexor higher-cost matters to the Lettings Manager whenappropriate.

• Maintain clear records of instructions, approvals,invoicesand completed work.

Tenancy management

• Communicate with landlords and tenants about proposed renewals,changesand next steps.

• Monitor rent payments and follow the agreed process for addressing arrears.

• Coordinate check-outs and manage the administrative process at the end of a tenancy.

• Support the fair andtimelyhandling of proposed deposit deductions and returns, escalating disputes whenrequired.

Inspections and compliance

• Schedule and conduct periodic property inspections.

• Produce clear inspection reports and communicate any required action to landlords and tenants.

• Arrange gas-safety checks, electricalinspectionsand other required property certifications.

• Monitor compliance dates and take prompt action to prevent certificates from expiring.

• Follow established procedures to ensure properties and tenanciesremaincompliant.

• Refer complex compliance questions or concerns to the Lettings Manager or Head of Lettings.

Whatwe’relooking forEssentialExcellent customer-service and communication skills.Strong administrative and organisational ability.The ability to prioritise a varied workload and meet deadlines.A practical,calmand solution-focused approach to problems.Confidence communicating with landlords, tenants and contractors by telephone and email.Good IT skills and the ability to learn property-management systems.Strong attention to detail andaccuraterecord-keeping.A full UK driving licence and access to a suitable vehicle for property inspections.DesirableA working knowledge of residential lettings legislation and compliance requirements.Previousexperience in residential property management or a closely related lettings roleExperience using property-management or CRM software.Personal qualitiesFriendly,professionaland approachable.Calm and constructive when handlingdifficult situations.Dependable and willing to take responsibility for seeing tasks through.Comfortable working independently while knowing when to ask for support.A collaborative team member who communicates clearly with colleagues.Motivated to provide landlords and tenants with a consistently high standard of service.Additional InformationWhy join us?You will join a supportive local team working with an established Avocado Property portfolio, whilebenefitingfrom the systems,expertiseand wider network of iad UK.The role offers variety,responsibilityand the opportunity to develop your property-management knowledge as our lettings business grows. You will work within an award-winning brand that places personal relationships and excellent customer service at the centre of the property experience.

Employment detailsSalary: £26,000 per annumLocation: Avocado Property office, BracknellHours: Monday to Friday, 9:00am–5:00pmContract: Full-time, permanentReports to:LettingsManagerBenefits: 28 days’ annual leave, including bank holidays; employer pension contributions in accordance with the company pension scheme; and on-site parkingiad is an equal opportunity employer. We are committed to providing a fair opportunity to all qualified applicants, regardless of race, gender, religion, sexual orientation or any other characteristic protected by law.

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