Admin Officer

Under the direction of the Cleansing Support Officer to provide a comprehensive administrative service to managers, staff, customers and other stakeholders providing services within Bath & North East Somerset Council.

• With the Manager, to participate in the formulation of detailed service objectives and policies.
• With the Manager, to ensure effective and efficient implementation of corporate and local council policies and the achievement of the Councils objectives, including financial ones.
• To contribute to co-operative working across services in accordance with the Councils vision and values.
• With the Manager to ensure that services are responsive to community needs and that equal opportunity and diversity issues are identified and addressed effectively.
• With the Manager to ensure that both effective internal and external working relationships are maintained with other services, organisations and agencies relevant to the work of the team
• With the Manager to ensure effective and accessible communication with staff, service users, the general public and others as appropriate.

2. PRINCIPAL ACCOUNTABILITIES

Service Delivery

• Provide Microsoft Office and other information technology support, including the effective presentation and layout of reports and information, the composition of letters when requested, the maintenance of data bases and presentation of statistical information.
• Demonstrate IT skills and the use of the Councils IT systems to other staff members within the team.
• Develop and maintain information systems (spreadsheets/databases/charts). Input and retrieve management information. To respond to information and requests by colleagues and Members.
• Arrange meetings as required, including date, venue, refreshments etc and providing the relevant documentation.
• Attend meetings, take notes/minutes, and arrange distribution.
• Maintain staff outlook diary and making appointments and other diary arrangements as requested.
• Support team members and managers in maintaining accurate files, distribution of forms/tenders and keep records as necessary. To ensure that all personal information is maintained in a secure environment in accordance with the Data Protection Act.
• Act as the first and central point of contact for the service both by telephone and in person. To determine and/or act independently, the initial response to enquiries which may be of a confidential/volatile nature.
• Cover for other members of administrative staff across teams as needed.
• Carry out financial duties in accordance with the financial regulations of the Council using appropriate software:
• processing invoices
• resolve queries relating to invoices
• update and maintain spreadsheets
• calculate costs on provider invoices including variations and enter on the IT system
• raise purchase orders and set up new suppliers
• raise debtor invoices and set up new debtors
• process card payments using webpay

• Provide Microsoft Office and other information technology support, including the effective presentation and layout of reports and information, the composition of letters when requested, the maintenance of data bases and presentation of statistical information.
• Demonstrate IT skills and the use of the Councils IT systems to other staff members within the team.
• Develop and maintain information systems (spreadsheets/databases/charts). Input and retrieve management information. To respond to information and requests by colleagues and Members.
• Arrange meetings as required, including date, venue, refreshments etc and providing the relevant documentation.
• Attend meetings, take notes/minutes, and arrange distribution.
• Maintain staff outlook diary and making appointments and other diary arrangements as requested.
• Support team members and managers in maintaining accurate files, distribution of forms/tenders and keep records as necessary. To ensure that all personal information is maintained in a secure environment in accordance with the Data Protection Act.
• Act as the first and central point of contact for the service both by telephone and in person. To determine and/or act independently, the initial response to enquiries which may be of a confidential/volatile nature.
• Cover for other members of administrative staff across teams as needed.
• Carry out financial duties in accordance with the financial regulations of the Council using appropriate software:
• processing invoices
• resolve queries relating to invoices
• update and maintain spreadsheets
• calculate costs on provider invoices including variations and enter on the IT system
• raise purchase orders and set up new suppliers
• raise debtor invoices and set up new debtors
• process card payments using webpay

11. Management

Working under the guidance of the Cleansing Support Officer you will support the Operations management team in the day to day administration of the service.

Required to liaise with customers, Senior Managers, Strategic Directors, Councilors, other agencies and Contractors.

As one of a team this role may be required to take responsibility for a technical process in support of service delivery, applying knowledge and skills to a range of activities demonstrating understanding of the service area, relevant administrative procedures and guidelines.

Working in a team

Working within the operational depot ensure that you and all team members;

Wear appropriate protective clothing, at all times when on duty.

Abide by the Councils Health & Safety policies and safe working practices at all times.

Service Development and/or Delivery

Work very closely with others in the Council to share information and ideas, and promote a consistent, organisational wide approach to policy and practice.

Support its effective communication and implementation in service areas.

Support the ongoing review and development of any policies procedures and processes. Keep up to date with external developments in practice to inform changes in policy and procedure and for use as appropriate when advising line managers.

PERSON SPECIFICATION

QUALIFICATIONS:

Educated to GCSE level 5 (grade C) English Language/Maths or equivalent.

PERSONAL QUALITIES

Strong team player who with a collaborative work style.

The ability to be proactive, think creatively and identify development opportunities and continuing ways of improvement.

Strong influencing and negotiating skills.

Ability to cope with conflicting demands and deadlines.

Ability to assimilate new information quickly.

KNOWLEDGE & EXPERIENCE

Previous experience of office administration.

SKILLS & ABILITIES

The ability and flexibility to work across and support a wide range of services within the Council and the ability to work with other partner or commissioned organisations.

Must demonstrate good communication, interpersonal and organisational skills.

Strong IT skills including Microsoft Office packages and an ability to manipulate data in excel to produce relevant management information.

The post holder will be expected to maintain confidentiality and on occasions will experience situations which could be upsetting, challenging or threatening.

The ability to use Microsoft word, process and lay out documents to a high standard is essential.

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