Parts Advisor

• Order Prep：Pre-pick workshop parts, pick customer orders, and check stock availability per enquiry
• Sales & Customer Service：Handle inbound/outbound calls and walk-ins; build relationships via product knowledge and strong first impressions
• Stock Control：Replenish consumables/service parts regularly for quick service to workshop, departments, and trade/retail clients
• Process warranty claims (parts-related) and complete admin (customer records, invoicing) promptly and accurately

Responsibilities

• Order Prep：Pre-pick workshop parts, pick customer orders, and check stock availability per enquiry
• Sales & Customer Service：Handle inbound/outbound calls and walk-ins; build relationships via product knowledge and strong first impressions
• Stock Control：Replenish consumables/service parts regularly for quick service to workshop, departments, and trade/retail clients
• Process warranty claims (parts-related) and complete admin (customer records, invoicing) promptly and accurately

Requirements

• Basic level in Microsoft Word and Excel
• Experienced in warehouse operations (preferred)
• Possession of a forklift license is highly desirable
• Mechanically inclined, with familiarity in operating AWP/EWP equipment considered an advantage
• Demonstrates professional phone etiquette and effectively manages email inquiries
• Detail-oriented, diligent, positive, a strong team player, and highly reliable

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