Customer Service / Sales Support Clerk

Hutchinson Stop-choc is a leading manufacturer of anti-vibration and shock isolation mountings, avionics racking, illuminated control panels & display systems for aerospace, defence and industrial markets, both in UK and across the globe.

Job Description

Role:

We are seeking a proactive and detail‑oriented individual to fill a sales support specialist role. This job is central to ensuring smooth order processing, accurate data management, and effective communication between customers and internal departments. The ideal candidate will be confident taking on additional responsibilities as the business grows and will play a key part in delivering a high‑quality service experience to our customers.

Responsibilities:

• Follow all customer service policies, procedures, and quality standards.
• Accept, review, and process customer purchase orders accurately and efficiently.
• Manage scheduled and call‑off orders, ensuring alignment with customer requirements.
• Maintain up‑to‑date and accurate customer information within the ERP system, including item details, pricing, and order‑related data.
• Act as a liaison between customers and the planning team, supporting order expediting, delivery updates, and resolution of late‑delivery issues.
• Obtain pricing information and prepare quotations for existing and prospective customers.
• Support the sales and customer service team with general administrative tasks, documentation, and reporting.
• Contribute to continuous improvement by identifying opportunities to streamline processes and enhance customer experience.

Skills and Experience:

• Experience in customer service, sales support, or order processing within a fast‑paced environment.
• Strong communication skills with the ability to build positive relationships with customers and internal teams.
• Strong attention to detail and accuracy when handling data and documentation.
• Preferred experience with ERP systems.
• Required knowledge of Microsoft Office applications.
• Ability to prioritise workload, manage multiple tasks, and meet deadlines.

Join our team to deliver exceptional service to our diverse customer base.

• Company pension
• Cycle to work scheme
• On-site parking

Ability to commute/relocate:

• Reading RG6 1AZ: reliably commute or plan to relocate before starting work (required)
• United Kingdom (required)

Diversity and Inclusion

At Hutchinson Stop-choc, we work to a culture of diversity, inclusion together with mutual respect and we are committed to ensuring equal opportunities for everyone. We are looking for people to share in our company values and work towards our commitment to customer satisfaction and sustainable practices.

Applicants must be eligible to live / work in the UK.

Hutchinson Stop-choc Ltd
Unit 21 Suttons Business Park
Suttons Park Avenue
Reading
RG6 1AZ, UK

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