Customer Service Administrator

Cogent Staffing are recruiting for a Customer Service Administrator on behalf of our Bradford based client.

Shift/salary:

• Monday to Friday
• 09:00-17:00
• £12.71 per hour
• Weekly pay
• Temporary, ongoing

The role:

• Handle incoming customer enquiries via phone and email
• Provide accurate information about products, services, and orders
• Process orders, invoices, returns, and refunds
• Maintain and update customer records and internal systems
• Liaise with internal departments (e.g., sales, accounts, logistics)
• Prepare documents, reports, and correspondence
• Manage filing systems and general office administration
• Support the wider team with ad hoc administrative duties
• Ensure all work complies with company policies and procedures

The candidate:

• Strong written and verbal communication skills
• Good organisational and administrative skills
• Attention to detail and accuracy
• Ability to prioritise workload and multitask
• Professional telephone manner
• Problem-solving skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Qualifications & Experience
• GCSEs (or equivalent), including English and Maths
• Previous office or customer service experience (preferred)
• Experience using CRM or office systems (advantageous)

At Cogent Staffing, we are committed to ethical recruitment practices and fostering an inclusive workplace. We actively encourage applications from all qualified candidates, regardless of race, gender, disability, religion or belief, sexual orientation, age, or any other characteristic protected by law. We believe that diversity enriches our teams and enhances our ability to serve our clients effectively.

We ensure that our recruitment processes are fair, transparent, and free from bias, promoting equal opportunities for all applicants.

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