Customer Services Advisor

The Role:

Are you passionate about delivering exceptional customer service and supporting learners on their educational journey? New City College is seeking a dynamic and enthusiastic Customer Service Advisor to join our professional and welcoming team.

As a key member of our team, you’ll provide a seamless and supportive experience to all college stakeholders face to face, phone, email, and other communication platforms. You’ll play a vital role in promoting New City College as the first choice for prospective students and the wider community.

Key Responsibilities:

As a Customer Services Advisor you will support with the following:

• Front counter support - face to face, telephone and email enquiries with both internal staff and students and external visitors
• The processing of applications
• Processing enrolments/fee assessment – during the summer and throughout the year (adult termly enrolment, and short notice Job centre referred SBWA - Rail etc.
• Supporting college recruitment events – Open Evenings, Open Days, Adult Enrolment Events, Applicant Days.
• Organising ESOL Assessments
• Oyster applications and TfL portal
• Taking payments for enrolments, ID cards and trips
• Auditing learner files
• Deputising for Customer Services Manager when unavailable

Who You Are:

You will have at least one year’s experience working in an advice or information environment and either hold, or be willing to work towards, a Level 3 qualification in Information, Advice and Guidance (IAG), Customer Service, or an equivalent field. You will be an excellent communicator, able to engage clearly and professionally both verbally and in writing. A confident, friendly, and committed approach is essential, along with strong IT, administrative, and organisational skills. You will also demonstrate a clear understanding of the importance of safeguarding and promoting equality of opportunity in an educational setting.

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