Field Supervisor

Home Instead Exeter & East Devon supports around 200 clients across the area with a team of approximately 100 Care Professionals, and we're proud to be rated **Outstanding** by the CQC. We believe brilliant care starts with brilliant support for the people delivering it - which is exactly what this role is about.

Job Description

Are you a confident, caring professional who loves developing others - someone who can mentor, coach, and support a team of Care Professionals to be the best they can be? We're looking for a Field Care Supervisor to join our Outstanding-rated team.

The role

You'll provide the ongoing training, supervision, and mentoring that helps our Care Professionals feel confident, capable, and want to stay, while maintaining strong, warm relationships with the clients and families they support. It's a field-based role — you'll be out visiting Care Professionals and clients across the territory, with office time for admin and team meetings.

What you'll be doing

• Conducting shadow visits to assess practical competency, and signing off Care Professionals as safe to work unsupervised
• Carrying out ongoing supervisions and support visits, and identifying refresher training needs following quality or incident findings
• Conducting introductions for new Care Professionals and helping them settle in
• Spotting issues affecting Care Professionals early and stepping in with the right support to help them improve and stay in role
• Having honest, constructive conversations when practice needs to improve — supportively, but without shying away from it
• Supporting welfare matters and, where needed, the disciplinary process, with a retention-first mindset
• Maintaining regular contact with clients and families, and building positive relationships with everyone involved in their care
• Keeping accurate Care Professional and client records
• Taking part in the on-call rota

Full or part-time considered. This role includes participation in the on-call rota and weekend work (1 in 2).

Qualifications

• Level 3 NVQ in Health & Social Care, or equivalent
• Full UK driving licence and access to a vehicle
• Experience delivering personal care, ideally including MAR sheets/eMAR and medication support
• Experience supporting, training, or supervising care staff
• A great communicator who builds rapport quickly - with clients, families, and colleagues alike
• Comfortable with care management technology (and happy to help others learn it too)
• Organised, flexible, and confident having direct conversations when standards need to be addressed

Additional Information

What we offer

• Paid mileage and travel allowance
• Pension, wellbeing support, training & development pathway
• Ongoing training and development within a CQC Outstanding-rated organisation
• Phone allowance
• Paid day off on your birthday

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Insteadis committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.

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