An Amazing opportunity has arisen to join Edwardian Hotels as a Guest Experience Ambassador.
You will respond to all guest communication professionally ensuring personalisation and customisation to deliver excellence in service.
You will take ownership of all guest requests and feedback, either prior to arrival, during their stay or after check out.
You will work proactively with the local hotel teams to drive guest engagement, highlighting any issues or areas of improvement.
This role will also be involved in assisting the Reservations team on all communication platforms with any booking amendments, cancellations and other booking updates including but not limited to billing instructions and data entry.
You will work closely with the reservations department to ensure that payments and revenues are recorded correctly.
You will maximise revenue by actioning all non arrival bookings, hotel cross charges, book out revenue, advance payments and sales ledger queries.
About You
Previous experience either within hotel guest relations or reception within a 4 or 5 Star Hotel.
Demonstrates excellent customer service skills and attention to detail.
Excellent communication skills both verbally and written.
Proficient in spoken and written English and ideally additional languages
Company Benefits Package
Competitive salary
28 days Holiday per annum including Bank Holidays increasing with long service
Complimentary hot meals, salad bar and unlimited beverages provided daily
Recommend a Friend Scheme of up to £500 per friend recommended
Annual complimentary night stays within our hotels
Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
Access to a discount platform for all of the most popular stores and outlets
Auto enrolment into our company pension scheme
Regular social events across all hotels
Annual company recognition events held in January each year
Wellbeing champions across all of our hotels
Access to our company doctor for medical appointments and occupational health support
Access for all hosts to our online learning platform Edwardian Academy
Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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