Ward Clerk/Receptionist - Ambulatory Care Qeii

Job title and location

Ward Clerk/Receptionist - Ambulatory Care QEII East and North Hertfordshire NHS Trust•Welwyn Garden City

Job overview

We are recruiting for a Ward Clerk/Receptionist who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will be responsible for providing a patient orientated reception service and clerical support to the clinical team in the Ambulatory Care department. You will be expected to be computer literate and any previous reception duties would be an advantage. If you have experience of using Lorenzo and ifit this would be very much desirable although full training will be provided to successful candidates on induction.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

Meeting and greeting patients and visitors to the department, booking the patients into the department on the Trust's patient system,.

Answering telephone calls dealing with queries in a polite and professional manner.

Escalating any issues to a senior member of the team when required, requesting and filing medical records and working collaboratively with the team to ensure the smooth running of the department.

To prioritise own workload using initiative, whilst dealing with frequent interruptions.

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role

Person specification

Qualifications/Training

• General Education
• GCSE Level or equivalent (Grade A-C)
• IT Skills

Knowledge

• Experience in dealing with patients/customers
• Knowledge of Microsoft Office Systems
• Knowledge of NHS national targets and key performance indicators

Skills

• Motivation and initiative to work independently and within a team
• Organisational skills, managing a demanding work load, prioritising tasks
• Accuracy and Attention to Detail
• Evidence of problem solving and resolving issues as they arise
• Confidentiality / data protection

Previous Experience

• Relevant clerical or admin background
• Working in a Health Care Setting
• Working within a multi-disciplinary team

Other Requirements

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day
• Willingness to train and be trained
• Committed to personal/professional development

Full-time

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