Distribution Agent

Job Description

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Distribution department.

Tasks and Duties

• Daily process and input of all customer orders and distribution accounts.
• Provide daily operational reports that are accurate and timely.
• Generate all related paperwork and necessary information required for customer work orders, check all orders for special requests and posts inventory records.
• Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
• Rate domestic transportation bills.
• Trace orders as required and notify customers of any activity concerning their order.
• Ensure accurate and timely client and vendors billing.
• Maintain damage records and backorder logs.
• Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
• Maintain strong relationships with vendors (trucking companies, and others).
• Provide support with other miscellaneous projects, filing and research.
• Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Escalation of problems to Management when necessary.

Key Performance Expectations

• Timely and accurate shipment processing, data entry, and billing & accounting.
• Exceptional customer service.
• Consistent high quality job execution.
• Reliable and able to consistently meet deadlines.
• Willing to aid and assist others to the benefit of the company and/or customers.
• Effective listening and communication.
• Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
• Participates in training within the company's guidelines, for personal growth and development.

Qualifications

• Strong IT literacy with the ability to learn & use warehouse management systems, reporting tools, and Microsoft Office applications.
• Understanding transportation process of all models is a plus.
• Hazardous Materials certification (preferred).
• Good computer skills (e.g., MS Excel, MS Word).
• Fluent in English.
• 6 months to 1-year related experience and/or training; or equivalent combination of education and experience.
• Excellent organizational skills, time management skills in addition to a professional manner
• Positive and willing to help attitude.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results.

Additional Information

Expeditors offers excellent benefits:

• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• Bike to work scheme

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