Immigration Caseworker

About Borderless

Borderless is simplifying the complexity of global immigration, starting with the UK.

Immigration is one of the most important - and most broken - systems in the global economy. It’s shaped human history, yet businesses and individuals hit friction at every turn, and government policy lurches with the political cycle.

Our vision is simple: a world where borders are no longer barriers, empowering the ambitious, wherever they are.

Backed by Entrepreneur First and Backed.VC, we’re already supporting 600+ businesses, 15,000+ workers and scaling fast into new sectors and markets.

Around 25% of our workforce is sponsored, and we proudly offer visa sponsorship as part of our hiring process.

Role: Immigration Case Worker

We’re growing fast, and with that growth comes the need for more sharp, detail-oriented professionals to help power our mission. As an Immigration Caseworker, you’ll play a key role in supporting our Immigration Advisors by managing core casework that ensures efficient, high-quality visa submissions and sponsorship applications.

You’ll be part of a high-performing team and work cross-functionally with CSMs, Ops, Support, and Product to keep our customer journeys seamless and compliant.

What You’ll Be Doing

• Draft accurate and efficient casework for immigration submissions
• Ensure high standards in application quality and turnaround time
• Track submission metrics such as approvals vs. rejections
• Use our Borderless platform
• Collaborate with key teams across the business to resolve blockers and improve workflows

You Should Apply If

• You have great attention to detail and consistently catch small errors others miss
• You thrive in fast-paced environments and can work quickly without sacrificing accuracy
• You’re a problem-solver who spots inefficiencies and proposes practical improvements
• You can prioritise competing tasks and manage your time independently
• You’re comfortable communicating complex topics simply and clearly
• One more here - customer obsessed
• Experience in immigration casework, legal support, or similar fields

Interview Process

• 30 min screening call with Talent
• 45 min interview with Senior Product Operations Manager
• In person final interview with the team and hiring manager

Benefits

• 3 days in office, 2 days remote
• Monthly company in-office lunches
• Monthly company team events
• Annual offsite (our last one was in Palma!)
• Comprehensive private medical insurance.

Holidays & Remote Work

• 25 days holiday each year + 3 days between 25th December and 31st January, plus bank holidays
• 1-week work-from-anywhere policy

Growth & Development

• £500 annual Learning & Development budget
• 6-month performance reviews and promotion opportunities

Equipment & Other Perks

• Laptop and peripherals — whatever you need to work effectively
• Cycle to Work scheme
• Employer pension contributions via Smart Pension
• Access to Spill (mental health support)
• Gym in Shoreditch Exchange
• Onsite barista

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