Security Officer - Luxury Environment

CIS Security has an exciting opportunity for a Security Officer who will be an on-site security ambassador, ensuring the highest standards of safety, service, and professionalism across all areas of the estate. The Security Officer is responsible for maintaining the discreet, resident-focused security culture expected of a super-prime residential environment.

This site is a landmark Grade II* listed mixed-use development in the heart of Bayswater, comprising luxury residential apartments, Six Senses London hotel, premium retail, Everyman Cinema, Third Space gym, and a 128-space basement car park. The estate is home to ultra-high-net-worth residents and international guests who expect an exceptional, discreet, and service-led security presence at all times.

Information:

• Position: Security Officer
• Location: London (W2)
• Salary: £16.34 per hour
• Hours: Average 42 hours per week
• Shifts: 4 On 4 Off - Days OR Nights

Job Requirements:

• SIA Door Supervisor or Security Guarding License required.
• Minimum 3 years' security experience within super-prime residential developments, luxury hospitality, or high-profile mixed-use environments.
• Exceptional written and verbal communication skills - all logs, reports, and correspondence must reflect a premium standard
• Excellent customer service skills and an understanding of service expectations in a luxury residential setting.
• Proven ability to remain calm and decisive during high-pressure or emergency situations
• Strong IT literacy, including proficiency with security management software and Microsoft Office
• Impeccable personal presentation and professional bearing
• Enhanced DBS clearance (or willingness for us to obtain)
• Flexible in the approach to daily duties and additional events when held on site.
• Be confident you can undertake 100% of all specific duties.
• Be able to provide all the documentation and vetting information?requested.

Job Responsibilities:

• Act as first point of contact for all security, fire, and emergency incidents, following established protocols and escalation procedures.
• Conduct regular external patrols, standing for extended periods, observing for any security threats or suspicious behaviour.
• Identify potential issues before they elevate and handle conflict professionally when it arises.
• Vigilantly monitor and respond to suspicious behaviour, loitering, or unattended items, and report back to the team and Head of Security.
• Assist visitors and the public with local information or general inquiries.
• Coordinate with on-site security officers, concierge, facilities, and stakeholder teams to ensure seamless estate-wide coverage.
• Always maintain radio communications discipline and professionalism.
• Produce shift handover reports and end-of-shift summaries to a consistently high standard.
• Support emergency evacuation procedures and liaise with emergency services as required.
• This is not an exhaustive list of activities and other duties appropriate to the role may be delegated according to departmental need.

Benefits:

• Health care plan (HSF)
• Perk Box (HSF) - discounts & offers from cinema tickets to days out
• Cycle to work scheme
• Tailored Site Uniform
• First class training allowing you to develop your skills
• A view for career development
• Long service & Employee Recognition awards
• And much more!!

A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World's Happiest Workplace in 2025.

At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decisions are based on qualifications, quality, and business needs.

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