Team Administrator - Single Point of Access

We are looking for a motivated and organised Administrator to join our busy and supportive Single Point of Access (SPA) team based at Beckside Court, Batley. This is a varied role where no two days are the same, providing the opportunity to make a real difference by supporting people to access mental health services. As part of a friendly and experienced team, you will be responsible for managing referrals, coordinating appointments, processing information on SystmOne, and providing high-quality administrative support to both service users and clinical colleagues. You will work closely with professionals across the Trust and external agencies, ensuring referrals are handled efficiently and people receive the right support at the right time. The standard working pattern for this role is Monday to Friday, 12:00pm to 8:00pm. To support your induction into the team and service, you will undertake an initial six-week training programme, working Monday to Friday, 9:00am to 5:00pm, before transitioning to the standard working hours. SPA administrators work Monday to Friday and have varying start and finish times to provide support for the clinical teams working hours. SPA clinicians work 12-hour shift patterns over 3 days working Monday Friday 07:45 20:15.

Responsibilities

• Receiving and managing referrals from professionals and service users via telephone and email.
• Processing referrals through the SPA pathway using SystmOne, ensuring accurate data entry and record management.
• Arranging and booking assessments with SPA practitioners and supporting the coordination of appointments.
• Supporting the onward referral of triaged and assessed service users to appropriate Trust services and external agencies.
• Preparing and distributing correspondence, including discharge letters and outcome communications following triage, assessment and multidisciplinary team discussions.
• Undertaking a range of administrative duties, including scanning, photocopying, document management and general office support.
• Working closely with clinical colleagues and other Trust teams to support the effective delivery of the SPA service.
• If you have excellent communication skills, strong attention to detail, good IT skills and enjoy working in a fast-paced environment, we would love to hear from you. This is an exciting opportunity to join a dedicated team that plays a vital role in supporting mental health services across Calderdale and Kirklees.
• We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative.

Our mission is to help people reach their potential and live well in their communities, we do this by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers. We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities. Being a foundation Trust means were accountable to our members, who can have a say in how were run. Around 14,300 local people (including staff) are members of our Trust. Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.

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