Service Desk Technician

Vacancy Detail

Service Desk Technician

Arcas Technology is partnered with a leading Construction company based in Surrey who are currently looking for an experienced Desktop Support Engineer to join their business on a permanent basis.

Responsibilities:

• Provide deskside and remote technical support to end-users, resolving hardware, software, and network-related issues in a timely manner.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals, ensuring optimal performance and compliance with company standards.
• Manage user accounts and permissions in Active Directory, including setting up new users, resetting passwords, and troubleshooting access issues.
• Assist with the deployment and management of Office 365 applications and services, ensuring seamless integration across devices.
• Troubleshoot and resolve issues related to Windows operating systems, including patching, updates, and performance optimisation.
• Support and maintain endpoint management tools such as Intune, ensuring devices comply with security policies.
• Conduct regular hardware audits and coordinate with procurement for replacements or upgrades.
• Provide proactive and reactive technical assistance to on-site staff, including troubleshooting hardware issues, software errors, and connectivity challenges.
• Document incidents, resolutions, and best practices in the company’s knowledge base for future reference.
• Offer basic training and guidance to end-users on IT policies, systems, and tools to improve efficiency and reduce recurring issues.

Key Skills & Experience:

• Windows
• Azure
• Active Directory, Group Policy, DHCP, and DNS
• Office 365
• Remote working technologies – e.g. DirectAccess / VPN / Intune
• Endpoint Manager

Location: Caterham | Salary: £33000 - £36000 per year | Job type: Permanent

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