Mobile Support Host

Company name: Mitie

Job Title: Mobile Support Host

Reporting to: Manager

Payrate: £14

Coverage: Birmingham

Requirements: must be able to pass SC Clearence

Delivering the exceptional every day

At Signature, we don't just manage workplaces, we create environments where people thrive.

Role Purpose

The Mobile Support Team Member is a flexible, highly adaptable and service-driven professional who provides front-of-house and workplace support across multiple sites.

You will deliver outstanding customer service and ensure a consistent, high-quality workplace experience, regardless of location. From covering planned absences to supporting high-demand sites, you are a trusted and reliable presence.

No two days are the same and that's exactly what makes this role exciting.

What You'll Be Known For:

Delivering Exceptional Experiences Anywhere

Acting as a confident, professional and welcoming first point of contact across multiple sites.
Delivering outstanding customer service while creating positive and memorable experiences.
Quickly adapting to different environments, teams and client expectations.
Building rapport with colleagues and clients, even in short timeframes.
Ensuring every arrival, interaction and farewell is seamless and professional.

Wherever you go you raise the standard.

Flexibility & Adaptability

Adapting to different workplace setups, systems and team structures.
Supporting a variety of roles including reception, concierge, workplace services, and assisting with FM Duties.
Being flexible with working hours, including varying start and finish times.
Embracing change and remaining calm, positive and solution-focused.

You thrive in variety not routine.

Travel Requirements

You will be required to travel regularly between sites, sometimes at short notice.
Travel across the North region is essential, including occasional support as far as Scotland.
Due to the nature of the role, there may be occasions where overnight stays are required. This will typically be when supporting sites that involve longer travel distances or early start times. All accommodation and associated travel arrangements will be organised and funded by Signature.
Confidence and comfort using public transport is essential for success in this role.

Travel Guidelines

Travel within your home City, by any mode of transport, is considered your standard commute and is self-funded.
Where you are required to travel beyond your home city, Mitie Signature will:
Cover all additional travel costs.
Pay for additional travel time beyond a 1-hour standard commute time there and back.

(Please note: a standard 1-hour commute time is not included in paid travel time.)

Driving Service Excellence

Delivering services in line with SOPs, SLAs and KPIs across all sites.
Maintaining consistency in service quality regardless of location.
Identifying and addressing service gaps quickly and effectively.
Taking ownership of tasks and ensuring nothing is missed.
Supporting a culture of continuous improvement.

You bring reliability in fast-moving environments.

Workplace Operations

Acting as front-of-house support, including visitor management and reception duties.
Managing visitor systems and supporting access processes.
Supporting meeting room setups, events and workplace activities.
Conducting floor walks and identifying any issues requiring attention.
Liaising with on-site teams, contractors and service providers.
Supporting mailroom, admin and workplace coordination tasks where required.

You step in and keep things running smoothly.

Safety, Compliance & Professional Standards

Working safely and in line with Mitie QHSE policies at all times.
Reporting incidents, risks or near misses promptly.
Supporting emergency procedures and site compliance requirements.
Maintaining professional presentation and behaviour in every environment.

SIA Licence & Clearances

This role requires a valid SIA licence (or willingness to obtain one).
You will be expected to operate within a front-of-house security environment, balancing service with safety.
Successful candidates must be willing to complete and maintain any required site-specific clearances, which may include:
Background and security screening
Client-specific compliance checks
Additional training where required

You represent Mitie with pride, wherever you are.

Who will thrive in this role?

This role is perfect for someone who is adaptable, energetic and thrives on variety.

You might come from hospitality, retail, corporate reception, aviation, events or another customer-focused environment.

You will:

Deliver outstanding customer service naturally.
Be confident, approachable and professional.
Adapt quickly to new environments and teams.
Be flexible with travel, locations and working hours.
Stay organised and calm in changing situations.
Take ownership and responsibility for delivering high standards.
Enjoy working in a fast‑paced, varied role.

Essential Requirements

Willingness to travel regularly between sites.
Flexibility with start and finish times.
Ability to work across different locations on a day-to-day basis.
Strong communication and organisational skills.
Computer literacy (Outlook, Teams, Word etc.).

What You’ll Receive

Guaranteed 16 hours per week along with overtime
Exposure to multiple high-profile workplaces and clients
Opportunities to develop skills across different environments
Career progression within Mitie Signature
Where you are required to travel beyond your home city, Mitie Signature will:
Cover all additional travel costs.
Pay for additional travel time beyond a 1-hour standard commute time there and back.

Living the Signature Values

Trustworthy - We lead with integrity. We do what we say we will. We create confidence through consistency.
Helpful - We go beyond expectations. We collaborate. We make a positive difference, every interaction, every time.
Spirited - We bring energy, pride and passion to our work. We celebrate success and lift each other up.
Pioneering - We embrace innovation. We seek smarter ways of working. We continuously evolve to stay exceptional.

Why Join Signature?

At Signature, you're not just stepping into a role you're stepping into a workplace where you can thrive, grow and make a visible impact every single day. This is an opportunity to be part of a premium, people-focused environment where service excellence truly matters. We don't just manage workplaces, we transform them.

Be the Face of an Exceptional Workplace - You will play a pivotal role in shaping first impressions and daily experiences for senior leaders, colleagues and VIP guests. Your presence, energy and professionalism will genuinely influence how people feel when they walk through the doors.

Grow Your Career with a Market Leader - Mitie is a trusted, industry-leading organisation with real opportunities for progression. We actively support learning, development and career advancement across service lines and leadership pathways.

Be Part of One Mitie - Collaboration is at the heart of what we do. You'll work alongside high-performing teams across Workplace Experience, Facilities, IT, Security, Cleaning. All united by a shared commitment to excellence.

Make Your Mark - We encourage fresh thinking and welcome ideas that enhance service delivery. Your voice matters. Your ideas can shape how we evolve and improve.

Work in a Culture of Recognition - We celebrate success. We say thank you. We recognise effort and dedication. Your contribution won't go unnoticed.

Be Proud of Where You Work - Signature is built on integrity, diversity, innovation and care. We are committed to creating safe, inclusive environments where everyone feels respected and valued.

Why this role matters

The Mobile Support Team Member ensures consistency, quality and confidence across every workplace they support.

You influence first impressions.

You stabilise busy environments.

You ensure every experience — no matter the location — feels professional, seamless and memorable.

And you do it with flexibility, confidence and pride.

You will work closely with the other Mobile Support team members to coordinate coverage across sites. Flexibility, communication and teamwork are key to ensuring seamless service delivery. You will support each other to ensure all locations receive consistent, high-quality service. This role requires flexibility, adaptability and a proactive mindset. Responsibilities may vary depending on site requirements, but the expectation remains the same:

To deliver exceptional service, anywhere, every day.

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