Keyholder full time - Hackett- York

You involve yourself in everything you do, you take care of every tiny detail. If this sounds like you . We are splendid at creating teams and helping them develop in a distinguished way.

We wake up the British spirit with everything we do and we count on you to continue growing and improving .

We create an experience, smile! You have found Hackett.

Your mission:

Support the Store Manager to maximise sales and profitability of the store through motivating the team to provide effective customer service.

What will your objectives be?

Customer service

• Resolve customer inquiries and exceed store expectations.
• Supervise transactions at the cash register to ensure accuracy and efficiency.
• Supervise the team and prioritise all responsibilities to ensure that customer service has priority at all times.
• Establish sales objectives and provide feedback to the relevant sales personnel.

Sales

• Communicate the sale objectives to the team.
• Promote and support sales activities.
• Identify, analyse and propose any area of sales development.

Financial

• Control billings and stock losses within budgets to maximise profits.
• Understand the KPIsof the store and take measures to improve them.

Image of the store

• Maintain the organisation of the store and the visuals according to the image of the company.
• Ensure that the store and warehouse are in order.

Team / People Management

• Motivate the team to achieve results.
• Resolve conflicts with team members in an efficient manner.
• Identify training needs and supervise staff training.
• Conduct information sessions and staff meetings.

Professional behavior

• Comply with the company's clothing policy.
• Develop and maintain good working relationships with all colleagues.
• Guarantee that the store operates in accordance with current health and safety regulations.

Store management

• Open and close the store when necessary.
• Administrative management.

Requirements

Required experience

• Experience in the sector for a minimum 2 years.
• Training cycle.
• Business Administration and Management.

What do we expect from you?

• The Hackett spirit!
• Adaptability and Flexibility.
• Results driven.
• Negotiation and Influence.
• Analytical thinking.
• Team Leadership.

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