Student Experience Team Member

Location: Sheffield sites, 1 position at Westhill Hall and 1 position split between Westhill Hall and Archways Employment Type: Full time - 37.5 hours

About Flow Student

Flow Student is one of the UK's fastest growing student accommodation providers, creating modern, affordable, and well designed living spaces across key university cities. We focus on creating welcoming communities where students can live, study, socialise, and thrive throughout their university journey.

About The Role

As a Student Experience Team Member, you'll play a key role in delivering an outstanding resident experience and supporting the smooth day to day operation of your property.

You’ll be a friendly and professional first point of contact for students, building positive relationships, resolving day to day issues, supporting arrivals and departures, and helping create a safe, welcoming, and inclusive community.

You’ll also support resident engagement activities, administration, property processes, and compliance requirements while working closely with the wider team to maintain high standards.

Key Responsibilities

• Act as a welcoming first point of contact for students, visitors, and stakeholders
• Build positive relationships with residents and support a strong student community
• Respond to enquiries and resolve day to day issues, escalating where required
• Support arrivals, departures, room inspections, and other property processes
• Maintain accurate student records and complete administration
• Support rent collection and arrears activity where required
• Support resident events, engagement activities, and community initiatives
• Promote a safe, inclusive, and positive living environment
• Identify and escalating safeguarding, welfare, health and safety, or compliance concerns
• Support inspections, audits, and compliance checks
• Work collaboratively with the wider team to ensure the property operates effectively

Your Background

To Be Successful In This Role, You Will

• Preferably have experience in customer facing environments such as hospitality, accommodation, retail, or property, although this is not essential
• Be an excellent communicator with a friendly, approachable, and professional manner
• Be able to build strong relationships with a diverse range of students
• Be organised, reliable, and able to manage multiple priorities
• Have good IT skills and confidence using systems and Microsoft Office
• Be able to handle sensitive situations with professionalism and discretion
• Experience in PBSA, student accommodation, property management, or hospitality is desirable but not essential

What Success Looks Like

Success means creating a welcoming environment where students feel supported, contributing to strong resident satisfaction, and helping the property operate efficiently while maintaining high standards.

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