NHS Customer Service & Admin Apprentice

Join our busy Outpatient Administration Centre and play an important role in supporting patients across the Trust. As part of your apprenticeship, you will gain valuable administration and customer service experience while working towards a recognised qualification.

In this role, you will:

• Help patients by telephone, email and in person.
• Book, reschedule and cancel outpatient appointments.
• Support reception services and assist with patient enquiries.
• Provide administrative support to outpatient clinics.
• Work closely with colleagues to ensure patients receive an efficient service.

We're looking for someone who:

• Has excellent communication.
• Is organised and able to manage a varied workload.
• Has good attention to detail and accuracy.
• Is confident using IT systems, including Microsoft Office.
• Is eager to learn, develop and complete an apprenticeship qualification.

To be eligible, you must have GCSE English and Maths at Grade 4/C or above (or equivalent).

You do not need previous administration experience, although experience in a customer-facing or professional environment would be beneficial.

• You will receive paid off-the-job training as part of your apprenticeship programme.

This is an excellent opportunity to start a career in NHS administration while making a real difference to patients.

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