2nd Line Support Technician

Morley Source: WhatJobs

Up to £30,000 DOE

ManpowerGroup is partnering with a well-established and growing Managed Service Provider (MSP) based in Morley, Leeds, to recruit an experienced Senior IT Support Technician.

If you're passionate about technology, enjoy solving a wide variety of IT challenges, and thrive in a fast-paced MSP environment, this could be the perfect next step in your career.

You'll be joining a supportive team where no two days are the same, working with a broad range of clients and technologies while continuing to develop your technical expertise.

Location: Morley, Leeds
Hours: Monday to Friday, 8:45am - 5:15pm
Fully Office Based
Salary: Up to £30,000 DOE
Training & Career Development Opportunities

Why Join?

Exposure to a diverse range of technologies and client environments
Ongoing training and career development opportunities
Supportive and collaborative team culture
Opportunity to strengthen your cloud, networking, and infrastructure skills
Varied workload where you'll genuinely make an impact

The Role

As a Senior IT Support Technician, you'll provide technical support to a wide range of business clients, helping to troubleshoot, resolve, and elevate IT issues where required.

You'll be responsible for delivering excellent customer service while supporting technologies including Microsoft 365, Windows Server, networking infrastructure, cloud solutions, and end-user systems.

Key Responsibilities

Providing 2nd line technical support across desktop, server, and cloud environments
Troubleshooting and resolving issues relating to Microsoft 365, Exchange, Teams, SharePoint, Azure AD, and Intune
Supporting Windows Server environments
Diagnosing and resolving networking issues including VLANs, routers, switches, firewalls, VPNs, and routing
Managing support tickets and system alerts through the helpdesk platform
Keeping customers informed with clear and professional communication throughout the resolution process
Escalating more complex incidents to senior engineers when required
Maintaining accurate documentation and ticket updates

What We’re Looking For

Essential

Previous experience working within a Managed Service Provider (MSP) environment
Minimum 4-5 years’ experience in an IT Support, Service Desk, or Infrastructure Support role
Strong Microsoft 365 administration and support experience
Experience supporting Windows Server environments
Networking knowledge including VPNs, VLANs, switching, routing, and firewall concepts
Excellent troubleshooting and problem-solving abilities
Strong communication and customer service skills
Ability to prioritise workload and manage multiple support requests