Customer Service Advisor

Job Summary

We are looking for new team members who are passionate about Customer Success , to work in our experienced customer service team to deliver world class customer success.

Role Responsibilities

Be based in our Dereham office handling multiple channels from emails to phone calls, to a wide range of customers all over the UK and Ireland.

Sustainability Commitments

• #1 eco‑friendly and sustainable provider of premium drinking water
• 15 B fewer plastic bottles used globally each year thanks to Culligan products
• 1440 single‑serve bottles saved annually from each new bottle‑free cooler
• 50% reduction in demand for household cleaning products through use of Culligan softeners and whole home solutions.
• 72% carbon footprint reduction from avoiding single‑use plastic bottles when using bottle‑free systems

Candidate Criteria

• Are you looking for a fresh new challenge?
• Do you have excellent communication skills?
• Have you got a background in Customer Service?

Benefits

• 25 days annual leave + bank holidays
• Company Sick Pay (after qualifying period)
• We offer a fun and lively atmosphere and casual dress code
• You would be joining a fun, colleague focused environment, where you are acknowledged and awarded for hard work
• Full training and continuous support with your team
• Modern canteen and break “chill out” areas
• There’s onsite parking – we have plenty of space!!
• Cycle to Work scheme available
• A market leading company pension
• Holiday purchase scheme
• Life insurance
• Employee rewards and discounts through Perks at Work
• Option to join Health Care Cash Plan
• 24/7 365-day access to Employee Assistance Programme through Health Assured
• Well‑being programs – your well‑being is important to us
• Access to on‑going learning and development with our online learning platform

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