Customer Service Coordinator

Customer Service Coordinator

Are you feeling stuck in your current company? Do you want to be noticed, rewarded with a great bonus, and enjoy weekends off? Join a fantastic team near Dorridge! We offer 23 days holiday, team communities, and much more. Plus, our company is award-winning!

Benefits for the Customer Service Coordinator:

• Up to £30k DOE
• No weekend work
• 23 days holiday + bank holidays + option to buy additional days
• Discount schemes on major retailers, gyms, hospitality, holidays & more
• Company pension scheme
• Company health benefit scheme

Responsibilities of the Customer Service Coordinator:

• Build important relationships with internal and external clients
• Handle hiring, rehiring, and sourcing equipment from third-party suppliers
• Manage a fast-paced and busy hire desk
• Liaise with colleagues, depots, and procurement teams to ensure timely delivery of equipment
• Resolve queries or claims professionally, ensuring all paperwork is completed and up to date
• Use CRM systems such as Syrinx, Inspire, or similar

Experience in plant hire, tool hire, powered access hire, accommodation hire, builders merchants, or specialist equipment hire industries is preferred but not essential.

Applicants should have experience working in a high-volume call/email environment and may have held roles such as customer service advisor, coordinator, controller, hire desk controller, rental manager, hire negotiator, or sales controller.

Click the APPLY button now to be considered for this role or contact us for more information!

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