Store Colleague - General

Overview

Join to apply for the Store Colleague - General role at Blacks Outdoor Retail Limited .

We are Blacks and have been since 1863. We live and breathe the outdoors, from simple walks and technical hikes to arduous expeditions and intrepid exploration. Our aim is to make the outdoors accessible to everybody, ensuring the right clothing and equipment for wherever your adventure takes them.

Responsibilities

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross-sell products to maximise sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
• Address and resolve customer queries in a professional manner.
• Work closely with other sales assistants and team members to achieve store targets.

Role Objectives and KPIs

• Contribute to achieving or exceeding the stores monthly sales target.
• Drive all additional KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience

• A positive attitude towards a fast-paced, customer-focused retail environment.
• An ability to enthusiastically view challenges as opportunities to develop yourself; your career and learn new skills.
• Confident interpersonal and communication skills with the ability to engage with customers in social situations.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts through our benefits platform (TELUS Health)
• Access to counselling services and digital health and well-being advice
• Health cash plans
• Internal development courses and opportunities to gain qualifications
• Access to apprenticeships and accredited qualifications
• Discounted Gym memberships
• Access to colleague networks and volunteering opportunities
• Employee engagement forums and opportunities to influence positive change
• Incremental Holiday Allowance

Due to high volumes of applications, please allow time for review. If you don’t hear back within two weeks, your application may be considered unsuccessful. Applications meeting the skills criteria will be contacted for a first stage meeting with the talent team, followed by interviews with the hiring manager. Thank you for your time.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail

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