Customer Service Advisor

Overview

TieTalent - Customer Service Advisor, North Tyneside, United Kingdom

Location: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Start date: October 2025 onwards

Employment type: Permanent, Full-time

Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission

Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Why this job matters

Are you someone with life experience that helps you navigate challenging situations? If so, you have transferable skills to succeed in a Payment Support role with EE. You will support and guide customers during difficult times, helping with billing queries or those who have fallen behind on payments. With training provided, you will be the expert customers need, delivering a brilliant, personal service.

We offer flexibility to help you succeed, including scheduling your own breaks and banking time, and occasional home working where appropriate.

What’s in it for you

• Great starting salary of £25,087.00 rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP — access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave for those who care for family or friends who are disabled, ill, or elderly.
• Family Leave — equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products including mobile and broadband.
• Support in carving your own career path and ongoing development.
• Season Ticket Travel Loan to help with travel costs to and from work.
• Volunteering days to contribute to your local community.
• Optional Private Healthcare and Dental cover for you and your family.

Responsibilities

• Support and guide customers during difficult times, addressing billing queries and those who have fallen behind on payments.
• Deliver a personal and excellent service in every interaction.

Qualifications and expectations

• Experience or transferable skills from life situations that enable handling challenging customer interactions with resilience and empathy.
• Ability to work in a fast-paced, customer-focused environment with training provided.

Notes

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