Repair and Maintenance Operative

Repair and Maintenance (R&M) Operative / Ganger

Salary: Competitive with benefits package
Location: Horsham
Contract: Permanent

About IES

IES Utilities Group Ltd is a leading UK utility provider delivering end-to-end utility solutions. Our teams operate across Power, Gas, Water, Telecoms, District Heating and Renewables, providing survey, design, construction and maintenance services nationwide.

With a commitment to innovation, safety and sustainability, IES supports clients in building and maintaining resilient, future-ready infrastructure networks across the UK. Headquartered in Manchester, IES continues to grow as a trusted partner in the utilities sector.

Our Vision

To be the leading utility and infrastructure services provider, known for innovative and sustainable solutions to current and future challenges.

Our Mission

To enable essential utility networks and infrastructure to achieve exceptional levels of resilience and long-term value.

Role Summary

The Repair & Maintenance (R&M) Operative is responsible for carrying out reactive and planned maintenance activities on clean water and wastewater networks within the Horsham region.

Reporting to the Contracts Manager, the role focuses on the safe and efficient delivery of repair and maintenance works, ensuring customer service, quality, environmental and safety standards are consistently achieved.

The successful candidate will work as part of a field-based team responding to network defects, leaks, bursts, asset failures and maintenance requirements while maintaining compliance with client specifications and industry regulations.

Key Responsibilities

1. Operational Delivery

• Carry out excavation, repair, reinstatement and maintenance activities on water networks and associated assets.
• Undertake reactive repairs to leaking mains, service pipes and network infrastructure.
• Assist with planned maintenance, valve operations, flushing and asset inspections.
• Ensure all work is completed safely, efficiently and to the required quality standards.
• Operate hand tools, plant and equipment appropriate to the role.
• Complete job records, worksheets and digital reporting requirements accurately.

2. Health, Safety and Compliance

• Comply with all company health, safety and environmental procedures.
• Adhere to NRSWA requirements and site-specific traffic management arrangements.
• Ensure the correct use of PPE, tools and equipment.
• Report hazards, near misses, incidents and unsafe conditions promptly.
• Maintain water hygiene standards and regulatory compliance at all times.

3. Customer and Stakeholder Service

• Act professionally when interacting with customers, residents and stakeholders.
• Minimise disruption to customers and the public during works.
• Escalate customer concerns and operational issues through the appropriate channels.
• Support delivery of excellent customer satisfaction outcomes.

4. Environmental Performance

• Follow environmental controls and pollution prevention requirements.
• Ensure waste is managed in accordance with company procedures.
• Promote sustainable working practices and environmental awareness.

5. Teamwork & Continuous Improvement

• Work collaboratively with Gangers, Supervisors and Management teams.
• Support colleagues to achieve operational objectives and contractual targets.
• Participate in training and development activities.
• Contribute to continuous improvement initiatives across the contract.

Essential Skills & Experience

• Previous experience working within utilities, construction, highways or civil engineering environments.
• Experience carrying out excavation, reinstatement and repair activities.
• Knowledge of safe digging practices and utility network operations.
• Ability to work effectively as part of a team and under minimal supervision.
• Good communication and problem-solving skills.
• Flexible approach to working hours, including emergency call-out requirements where applicable.
• Commitment to health, safety and environmental compliance.
• Full UK driving licence.

Desirable Qualifications

• EUSR Water Hygiene.
• NRSWA Operative.
• Street Works experience.
• CPCS/NPORS Plant Tickets.
• First Aid at Work.
• Confined Space Training.

Measures of Success

• Safe completion of all assigned works.
• Achievement of contractual response and completion times.
• Quality and right-first-time performance.
• Positive customer feedback.
• Compliance with SHEQ standards and procedures.
• Effective teamwork and attendance performance.

What We Offer

• Competitive rates of pay.
• Supportive team environment.
• Career progression opportunities.
• Pension scheme.
• 25 days annual leave plus bank holidays.
• Additional company benefits.

We welcome applications from candidates of all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.

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