Chiropractic Patient Experience Coordinator
Location: Poole, Dorset, UK. Employment type: Part‑time permanent (24+ hours per week plus overtime). Salary: £13.06 per hour with pay rises & performance‑related bonuses. Shift times: 7:30 AM–1:30 PM or 1:30 PM–7:40 PM, plus 1 Saturday per month as needed.
About the Role
We are looking for a proactive, people‑first professional to support inbound sales, client care, and front‑desk coordination. The coordinator will build relationships with new enquiries, manage appointments, process payments, re‑engage past clients, support events and marketing, and maintain clinic operations.
Responsibilities
- Convert enquiries into loyal clients through inbound/outbound calls.
- Schedule and manage appointments, care plans, and payments.
- Re‑engage past clients and follow up on cancellations and no‑shows.
- Deliver 5‑star customer experiences, keeping clients on track and inspired.
- Support events and marketing campaigns including social media and health checks.
- Own the front desk – daily admin, stock, systems, cash‑up and compliance.
- Maintain a clean, organised, welcoming space and comply with checklist‑first procedures.
- Collaborate with the team, cover shifts as needed, and attend training (one Saturday per month).
Qualifications & Experience
- Honest, dependable, solution‑focused.
- Positive, coachable, can‑do attitude and genuine interest in health and wellness.
- Motivated by feedback, goals, and making a real impact.
- Excellent interpersonal skills – confident, empathetic, professional with on‑phone and in‑person communication.
- Experience in a customer‑facing role with phone‑based sales or support (bonus for appointment booking). No industry experience required.
- Highly organised, proactive, meticulous detail orientation and admin accuracy.
- Flexible, growth‑mindful, performs well under pressure, thrives in a high‑energy team environment.
Skills & Traits
- Strong English communication (written and verbal).
- IT literacy – Google Suite, CRM, patient systems (training provided).
- Memorisation of names and faces to create genuine connections.
- Prioritising tasks, staying productive, following through.
Benefits
- Fully supplemented chiropractic care.
- Team socials and community events.
- Career growth opportunities.
- Life Insurance (3× salary) and Health Cash Plan.
- Birthday paid off.
- Competitive pay plus bonuses.
- Opportunities for personal and professional development.
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