Complex Needs Caseworker

London Source: WhatJobs

See advert for pay

London Borough of Newham, England, United Kingdom

Contract: One year fixed term, full time

The Role

Complex Needs Caseworker provide support services to women affected by multiple disadvantage, who have experienced domestic and /or sexual violence and who have mental ill health, physical health issue and/or use substances problematically.

You will work with women to devise a support plan that meets their immediate practical and emotional needs and starts the process of recovery, linking women to more specialist support services where required. You will work in a trauma informed way and ideally have a background in supporting people with significant mental ill-health and or substance use issues.

Accountabilities

Carry out Risk and Need Assessments, develop Support and Safety Plans and carry out key work with survivors
Initiate and manage support plans that include delivery of high-quality face to face or telephone crisis intervention, information, advocacy and support, in respect to criminal and civil remedies, housing, health, welfare rights, childrens legislation and other appropriate interventions.
Safeguard cases by referring to Social Care and MARAC where appropriate and monitoring and ensuring that duty cases sent to program managers for allocation
Participate in multi-agency working and focus groups when requested to do so, and follow through on agreed appropriate actions that arise from these.
At all times protect the safety and security of the organisation, service users, staff, volunteers and buildings, and the confidentiality of records and other information in line with data protection requirements.
Establish and maintain good working relationships with voluntary and statutory agencies including specialist substance misuse or mental health services

Knowledge, Experience and Skills

Demonstrable experience of working with vulnerable people, particularly with women affected by domestic and sexual violence
Experience of working with women who use substances problematically and / or have poor mental health
Experience of working in a regulated environment, managing risk and following case management procedures to meet the needs of a diverse and vulnerable client group
Sound understanding of domestic and sexual abuse and the effects on women and children
Understanding of confidentiality and professional boundaries
Knowledge of safeguarding for adults and children
Ability to prioritise own work and work to deadlinesAbility to provide accurate reports and record information