Guildford Town Ranger

Here at Experience Guildford we have an exciting opportunity for an enthusiastic, approachable, LOVER-OF-ALL-THINGS-GUILDFORD to join our team….As a Town Ranger you will be responsible for working within the Business Improvement District (BID) assisting visitors and making Guildford safer, cleaner and more welcoming.The role of the Town Ranger is to provide a highly visible, approachable, uniformed presence on the streets of Guildford for customers and businesses.Acting as the eyes and ears of the BID you will deal directly with a range of challenges (NO TWO DAYS ARE THE SAME!), escalating and reporting where appropriate. Candidates must be approachable, have a good knowledge of Guildford and be passionate about customer service to succeed in this role.

Schedule: Day shifts, must have weekend availability

Responsibilities

• To develop relationships and regular contact with businesses to ensure they understand the work and benefits of the BID and to engage them in all appropriate programmes, projects and services.
• To develop relationships with businesses in the area to better understand the range and breadth of opportunities available to the visitor and thereby to become an ambassador for the town.
• To welcome visitors and shoppers to Guildford and offer descriptive information about the town centre.
• To monitor anti-social behaviour and report it to the relevant authorities thereby ensuring visitors and shoppers feel safe and secure whilst in the area. Record and keep documented evidence of incidents and issues arising.
• To ensure all Health & Safety requirements are met to the company standard as defined by HASAW to ensure the safety of all team members and customers.
• To assist in delivery of events and/or festivals held within the BID area.
• To carry out any other duties identified by the Town Ranger Manager.

Personal Specification:

• Demonstrates commitment to providing exceptional customer service.
• Motivated with good communication skills.
• Tact and diplomacy with a can-do attitude.
• Energetic, enthusiastic and adaptable.
• The ability to build and maintain relationships with a diverse set of partners.
• Experience of working in partnerships, with police and with local authorities desirable.
• Ability to work at weekends and occasional evenings and in all weather conditions as job will be primarily outside.
• Ability to use smartphone type applications to record and collate information.
• This is a customer facing role so excellent personal presentation is imperative.
• All successful candidates must be willing to undertake a full DBS check 37.5 Hours

Additional Information:

The first stage of our recruitment process is an introduction tour with the Town Ranger Manager. If you are successful the second and final stage is a competency based interview with the BID team.If you are contacted, please note that as part of the registration process you will be required to provide us with proof of identity and proof of eligibility to work in the UK.Previous applications are kept on file for consideration.

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