German Customer Service

Customer Experience Coordinator – German speaking

Permanent full‑time role based in the UK with flexible working – work from home every Friday. Salary £30,000 plus bonus.

We are looking for a fluent German‑speaking Customer Experience Coordinator to support our B2B client base.

Responsibilities

• Diagnose a customer’s product requirements and provide a solution.
• Manage the sales process from lead to customer.
• Provide quotes and pricing to customers.
• Complete all sales support administration tasks accurately and effectively, including processing sales orders and quotations.
• Consult with customers regarding the correct product for them.
• Liaise with internal warehouse, transport and engineering teams to ensure lead times are met.

Qualifications & Skills

• At least 2 years of experience in a customer experience, customer support or sales role.
• An inquisitive mind and passion for learning about technical components.
• Fluent in English and German.
• Good organisational skills.
• Excellent customer care skills and telephone manner.
• High level of concentration and excellent attention to detail.
• Confidence and experience to develop the role and make it your own.
• Good working knowledge of CRM or e‑commerce platforms such as HubSpot, Zendesk, or similar.
• Proficient in Microsoft Office: Word, Excel.

Benefits

• 40 hours per week, Monday to Friday.
• Office‑based with work from home every Friday (early finish at 2.15pm).
• Flexible working – Smart Time after probation.
• 25 days of annual leave plus bank holidays.
• Contributory pay‑care scheme.
• Annual salary review.

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