As a PCO, you will work as part of a team to deliver safe and secure escorting and custody services, ensuring detainee welfare at all times during court proceedings.
Key Responsibilities
Escort detainees within the court, including to courtrooms, cells and facilities
Supervise detainees during hearings to maintain safety and security
Manage sensitive situations and maintain strict confidentiality
Support detainee welfare, including access to food, drink and wellbeing checks
Monitor behaviour and respond to incidents or risks
Conduct security searches to maintain a secure environment
Complete accurate records and documentation
Work closely with court staff and partners to ensure smooth operations
Requirements
Full UK driving licence (B/B1) – desirable
Reasonable fitness for the physical demands of the role
Strong communication skills (written and verbal)
Ability to stay calm and make decisions under pressure
Confidence in managing behaviour and de‑escalating conflict
Teamwork and the ability to follow processes accurately
Professionalism, integrity, and respect for confidentiality
Salary & Benefits
Salary: £27,220 (35 hrs per week), rising to £28,179 from 1 September 2026
Annual progression: Year 2 – £28,865; Year 3 – £29,508; Year 4 – £30,172
Holidays: 20 days (rising to 25 after 7 years’ service) plus bank holidays (pro‑rated)
Pension: Up to 6% contributory scheme, matched by Serco
Training and development: Structured 5½‑week induction, ongoing learning, internal courses and qualifications, mentoring, and strong focus on internal progression
Health and wellbeing: Employee Assistance Programme, support from mental‑health charity MIND, Simply Health cash and dental plans, wellbeing resources, and a discount on membership at Serco‑run gyms
Discounts: Savings across major retailers and experiences, including Merlin attractions, cinema, leisure and retail
Eligibility & Appointments
All applicants must have the right to work in the UK and will undergo:
Ministry of Justice Enhanced Level 2 checks with Enhanced Disclosure and Barring Service (DBS) clearance, satisfactory references and occupational health checks
Random alcohol and drug testing
Exemption from the Rehabilitation of Offenders Act 1974
No eligibility for Skilled Worker visa sponsorship under current UK Home Office regulations
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