Senior Support Worker/Team Leader

Job Title: Senior Support Worker Salary: £27,982.50 per annum (salaried position) Reports to: Registered Manager, Head of Quality, Training & Safeguarding & Care Co‑ordinator

Working Pattern

• Two admin days: 9am–5pm
• Two days providing direct care: 7am–3pm
• One evening per week: 3pm–10pm (Combination of care calls and admin)
• On‑Call: 2 evenings per week
• Every other weekend

Role Purpose

The Senior Support Worker/Team Leader plays a vital role in ensuring safe, high‑quality, person‑centred care is delivered to clients in their own homes. The role combines hands‑on care delivery with staff oversight, quality monitoring, and administrative responsibilities. You will work under the direction of the Registered Manager, Care Co‑ordinator, and Head of Quality, Training & Safeguarding to maintain excellent standards across the service.

Key Responsibilities

1. Direct Care Delivery

• Undertake care calls with clients in their own homes according to the rota.
• Deliver person‑centred care in line with each client’s care plan and risk assessment.
• Follow guidance and direction from the Registered Manager and Care Co‑ordinator to ensure safe and consistent service delivery.

2. Staff Oversight & Competency

• Complete staff spot checks to monitor quality of care and adherence to policies.
• Conduct 3‑monthly competency assessments , including medication competency checks.
• Provide feedback of the Registered Manager, Care Co‑ordinator, and Head of Quality, Training & Safeguarding.

3. Client Reviews & Quality Monitoring

• Carry out person‑centred client reviews , ensuring care plans remain accurate and reflective of current needs.
• Support internal audits by:
• Speaking with clients, families, and care staff
• Gathering feedback and observations
• Completing required audit documentation
• Reporting findings to the Head of Quality, Training & Safeguarding.

4. Communication & Reporting

• Ensure the Registered Manager and Care Co‑ordinator are always aware of your whereabouts, in line with lone working policy.
• Log all visits and activities accurately and promptly on the system.
• Report changes in client needs, safeguarding concerns, or staff performance issues without delay.

5. Administrative Duties

• Complete spot check forms, competency documentation, and review notes.
• Update care plans and risk assessments where Directed by of the Registered Manager, Care Co‑ordinator, and Head of Quality, Training & Safeguarding.
• Support operational tasks as directed by the Care Co‑ordinator.

6. On‑Call Responsibilities

• Participate in the on‑call rota.
• Provide telephone support to staff, clients, and families during on‑call periods.
• Escalate emergencies or safeguarding concerns in line with company procedures.

Person Specification

Essential

• Experience delivering domiciliary care
• Strong understanding of person‑centred care
• Ability to complete accurate documentation
• Confident in supporting and mentoring care staff
• Excellent communication and organisational skills
• Ability to work independently and use initiative
• Fully driving licence, with access to a reliable vehicle, with business insurance.

Desirable

• Previous senior or supervisory experience
• Medication competency assessment experience
• NVQ Level 3 in Health & Social Care (or working towards)

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