Pizza Restaurant Supervisor

Overview

We cater for a wide range of hospitality services, from tea and coffee for five to hospitality functions for 1,000, conference and events business and the BRDC clubhouse. We operate 52 weeks a year, seven days a week, delivering over 30,000 business lunches annually. Our new Karting Track will feature an in‑house operated pizza restaurant and bar, open to spectators, the public, and offering a delivery service across the venue.

Location: Silverstone

Job Purpose

To supervise members of operational front‑of‑house (FOH) staff within the catering department in delivering excellent customer service and standards.

Key Relationships

• Catering Supervisors and Managers
• Kitchen Staff
• Event Managers
• Customers
• Relevant SCL departments

Key Responsibilities

• Ensure catering areas are clean and tidy before, during and after each shift.
• Understand fast‑paced Quick Service Restaurant (QSR) / Pizza lead restaurant operation.
• Keep all stock in date and rotate appropriately to reduce wastage.
• Set down catering areas in preparation for operational days.
• Supervise FOH staff in the operational running of a catering area on any given day.
• Maintain high standards of service at all times.
• Ensure food is served and presented in accordance with company standards.
• Assist customers with queries in a professional, courteous and friendly manner.
• Complete and file all food safety documents accurately.
• Pass necessary documentation to the Duty Manager upon closing.

Team Responsibilities

• Adhere to Hygiene, Health and Safety rules and best practice at all times to ensure compliance with current legislation.
• Maintain a clean and tidy workplace in compliance with Food Safety laws.
• Work with Catering Managers to build a culture of teamwork with chefs and FOH personnel, ensuring smooth operation of all catering areas.
• Promote excellent customer service.
• Participate in staff training as required.
• Assist with other areas of the catering operation when required.
• Follow cash handling procedures accurately as instructed by management.
• Help the team achieve sales targets.
• Ensure point‑of‑sale products are optimally displayed to drive sales.

Performance Responsibilities

• Objectives set through the Personal Development Review (PDR) process.
• Ownership and completion of agreed business priorities in a timely manner.
• Teamwork.

Skills, Knowledge and Expertise

• Excellent customer and client awareness at all times.
• Confident individual with good communication skills.
• Highest standard of personal presentation.
• Ability to cope under pressure in a busy and fast‑paced environment.
• Full clean UK driving licence.
• Knowledge of and qualifications relating to food handling, COSHH and HACCP is desirable.
• Flexible approach to working hours.
• Relevant sector experience within QSR / Pizza restaurant.

Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members to share this commitment. Background checks and DBS checks will be obtained prior to employment commencing.

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