Technologist

Redhill Source: WhatJobs

See advert for pay

Overview

Accountable for the day-to-day technical management of Lactalis’ customers, meeting their needs and expectations, whilst respecting the Group Quality Policy & objectives. Support the TAM in ensuring customers’ needs and expectations are met, in building strong relationships with them, providing excellent customer service and driving the customers’ technical agenda to improve performance.

Provide technical support to other functions within the company to retain current business and to gain new business, whilst ensuring food safety & quality is not compromised.

Reporting Line: Technical Account Manager (TAM)

Direct Reports: None

Main Tasks and Responsibilities

Manage Own Label (OL) NPD – From agreed listing to launch & post launch
Monitor the quality of the products ensuring they meet the specifications and QAS at all times
Manage customers’ technical requirements: ensure updates & changes are tracked, interpreted, summarised and passed on to TAM for implementation
Customers’ ethical / CSR requirements: updates, changes & requests passed on to colleagues responsible for these topics.
Build strong and proactive relationships with customers; meeting expectations, requirements, requests and tasks by the deadlines set
Manage customers’ technical websites (specifications, technical requirements, laboratory results, questionnaires, alerts etc…) ensuring they are up-to-date at all times
Complete technical customers’ specifications (OL format, Customers’ format or Lactalis format), with all the relevant attachments required, ensuring they are up-to-date at all times.
Organise customers’ audits & visits as per plan, attend (physically or remotely) and close the reports on time, with the support of the TAM if required
Prepare and attend (physically or remotely) any routine customer meetings, follow up on the agreed actions until closed off
Support TAM / Customer Technical Lead (CTL) – Head of Group technical projects & customer experience (HGC) (where applicable) for any tasks as and when required (NPD forms, samples forms etc…)

Factories

Build strong & proactive relationships with Lactalis colleagues, Lactalis factories & divisions, co-manufacturers and depots ensuring the customer needs & expectations are met
Support CTLs – HGC (where applicable) – with change of co-manufacturers and Group factories

Branded Products

Manage branded NPD information and documentation: complete Internal specifications, NPD check-list, PIF, rework documentation etc…
Check and comment on artworks and assets, to ensure they are legal in the UK and in line with specifications
With the support of the CTL – HGC (where applicable), attend the NPD project meetings and ensure the products comply with food quality, safety and legal expectations.

Customer Complaints

For allocated customer technical accounts, manage customer complaints: log, investigate, respond to the customer, assign costs and responsibilities, close off in a timely manner
Cover for other members of the team as and when required
Support the TAMs / CTLs – HGC (where applicable) for product withdrawals & recalls, as and when required

Other Tasks

Hold and release products from depot as and when required
Release Camembert as per requirements
Support the TAM with issues raised by depots (temperatures, wrong skus, labelling etc…) for OL and brands allocated as and when required
Manage samples
Complete organoleptic assessments on a variety of dairy products, mainly cheese, butter & cream
Work in partnership with Business Units ensuring technical topics are embedded in any day-to-day work
Gather 3rd party certificates & reports for all factories and distribute as necessary
Take an active role in business cross-functional projects
Take initiatives and propose new ways of working to be simpler more efficient and quicker
Raise awareness of issues related to food safety, legal and quality risks on products to TAM
Support the business and participate with CSR related topics
Organise, prepare and lead the trained panel as and when required, as per rules for cover in place
Manage consumers calls and log complaints as and when required, as per rules for cover in place