Reservations Agent- Part Time

Slough Source: WhatJobs

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Job Overview

The Copthorne Hotel Slough Windsor is looking for a Reservations Agent to be the first point of contact for guests and other stakeholders, offering friendly and professional service and to enter correct booking information into Opera in a timely manner and to operate with a selling attitude at all times in order to maximise room sales and hotel revenues.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests, As well as real opportunities to develop and gain promotion within the industry.

Here at Millennium Hotels UK where we value your skills, encourage growth by nurturing your personality and your dedication rewarded. You'll learn not only from your fellow colleagues, but also through our M Academy, where you’ll be able to advance your career with an apprenticeship and develop your career within our Brands.

Responsibilities

To be fully conversant with the Opera system and to apply it to individual and group reservations.
To be fully aware of all department standards of performance and procedures and to follow them.
To be fully aware of all information required for a reservation and to obtain it accurately and efficiently.
To possess a thorough product knowledge at all times and to utilise this information when dealing with clients.
To operate with a sales attitude and be aware of the sales opportunities within the hotel which will assist with the maximisation of revenue.
To have a comprehensive understanding of the departmental telephone standards and ensure calls are answered and handled in a timely manner in accordance with them.

Qualifications

Experience and knowledge of Opera.
Capacity to complete jobs within deadlines.
Excellent organizational skills and the ability to multitask and work under pressure.