Operational support

Looking for junior profile 3+ Years experience

UCC JD – Operational suppor

• Perform required routine checks of video and audio conference (VAC), meeting rooms and auditorium, taking action on identified problems and advising superiors when required
• Log calls with vendors for faulty equipment and elevate accordingly
• Daily monitoring of CISCO and Condeco vendor management
• Setup of VC between office campus and external company’s
• Monitoring of VIP VCs and events (annual and interim results) and managing auditorium bookings
• Provide hands and feet assistance to Video Conferencing Incident and alerts – calls logged via Global service desk (GSD)
• Setup of presentation and audio calls in VC rooms on user request via GSD
• Managing the Screen Cloud Screens to be reviewed for any failure
• Managing the onboarding and changes to Cloud booking based on requests and Incidence
• Managing Cloudbooking platform and perform any troubleshooting activities
• Managing Multitaction Environment and assisting during the usage and functionality integration
• Manage and review all Services part of UCC team scope
• Manage and support video walls in the office
• New MS Meeting room config and feature enablement based on requirement like equipment display Panel etc. and additional service
• Support in upgrade of Hardware and Software of VC kit where required

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