As a Customer Service Advisor, you will primarily be responsible for providing comprehensive advice and guidance to clients to enhance their experience.
Key Responsibilities
Ensuring all telephone and email enquiries are resolved to the client’s satisfaction.
Managing the expectations of all clients through effective communication and ownership.
Maintaining a high level of personal drive and the highest standards of accountability and professionalism at all times.
Providing reactive and proactive support to increase the likelihood of retention.
Being a credible face of the Parasol business and ensuring that clients are well informed about potential further offerings.
Person Specification
Previous experience in a contact centre environment.
Ability to communicate clearly with excellent interpersonal skills.
A strong customer and solution focus.
Able to deal with difficult situations in an assertive and supportive manner.
Ability to work flexibly to meet the demands of the business including shift rotations and weekend work.
PAYE Umbrella, PSC or outsourced payroll experience would be ideal.
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