MV Commercial Ltd specialises in providing flexible term van, truck & trailer rental. With a focus on cost-effective solutions, we pride ourselves on offering a diverse range of light & heavy commercial truck products and vehicle specifications. Operating with a partnership approach to both customers and suppliers, we ensure maximum value for all rental and purchase requirements from short-term hire to contract hire. Our on-hire fleet at Grantham exceeds 200 vehicles and trailers, ranging from under 3.5 tonnes to 150 tonnes GVW, and is available across the UK through our various depots. We invest in the best people and products to provide exceptional customer service and vehicle reliability, evident from our awards, including Commercial Motor's Independent Dealer of the Year 2020 & 2021.
Role Description
To aid in contract management, managing the process of account set ups from start to finish and assisting in winning new business
To aid with on hire fleet compliance i.e. coordinate 6 weekly inspections, brake tests, tachographs, and MOT’s
To aid and assist in yard checks and compliance
To liaise and coordinate with our on-site MV & Fruehauf workshops
Handle inbound phone calls for a mixture of hire/sales and maintenance enquiries
The role involves working closely with the rental and sales team across other depots to ensure a seamless rental process and high customer satisfaction.
Qualifications
Experience in customer service and ability to manage customer inquiries effectively
Knowledge of vehicle inspections and rental documentation procedures is ideal but training can be provided
Strong organizational skills and attention to detail
Good communication and interpersonal skills
Ability to work effectively in a team environment
Basic knowledge of commercial vehicles is beneficial however training can be provided
Proficiency in using rental management software and other relevant tools
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