Housekeeping Attendant

Housekeeping Attendant - London

Waldorf Astoria London - Admiralty Arch is seeking a Housekeeping Attendant to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.
This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.
Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London - Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Caf Boulud by Daniel Boulud - bringing together two of the world's most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
Waldorf Astoria Hotels & Resorts is Hilton's flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world's most sought-after destinations.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026
Proudly voted by our Team Members
A World of Rewards

• Competitive salary + service charge
• Complimentary, nourishing meals provided while on duty
• Exceptional development programmes, designed to support and accelerate your growth at every stage
• Opportunities to make a meaningful impact through our industry-leading Corporate Responsibility initiatives
• Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
• High street savings through Perks at Work
• 28 days' holiday, including bank holidays, rising to 33 days with length of service

We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.
Here's what you'll do during a typical day
The Housekeeping Attendant plays a vital role in the seamless operation of the housekeeping and laundry departments. This position coordinates Guest requests, assesses operational priorities, and allocates resources with precision-ensuring services are delivered efficiently, discreetly, and to the highest standards, resulting in an intuitive and effortless Guest experience.
As a Housekeeping Attendant, you will provide refined operational support across both housekeeping and laundry functions, upholding meticulous standards and service excellence throughout the hotel. You will perform the following responsibilities to the highest luxury standards:

• Ensuring consistently exceptional operating standards across all Housekeeping and Laundry areas, in full alignment with brand and hotel standards
• Monitoring the presentation, performance, and conduct of all Housekeeping and Laundry Team Members, with a strong focus on training, alignment, and teamwork
• Delivering warm, attentive, and responsive Guest service at all times
• Actively coordinating room availability and release in partnership with Floor Housekeeping Supervisors to support Guest arrivals and service flow
• Managing key departmental controls, including staffing levels, master key issuance, incident records, and the tracking of uniforms and linen inventory
• Reviewing daily Guest information within the CRM system to ensure all preferences, requests, and special instructions are anticipated and fulfilled accurately
• Coordinating floral arrangements for special occasions and arranging personalised linen services, including embroidered or bespoke items for celebrations and indulgent experiences
• Managing monthly Lost & Found records, including documentation and approved donations
• Inspecting uniforms daily and coordinating cleaning, repair, or replacement as required
• Coordinating and controlling the flow of documentation, linen, and personnel within the department, including daily linen releases from Laundry
• Overseeing the daily release and processing of Guest garments utilising the laundry service
• Completing monthly Laundry expense closures and accurately managing departmental provisions
• Providing operational cover for the Laundry Attendant during periods of leave, days off, or absence

What are we looking for?
A Housekeeping Attendant representing Hilton's luxury brands consistently acts in the best interests of our Guests, while collaborating seamlessly with colleagues across the hotel. To succeed in this role, you will demonstrate the following qualities and capabilities:

• Strong planning and organisational skills with the ability to prioritise effectively
• Clear, polished verbal and written communication abilities
• Previous experience in a Housekeeping or Laundry environment within a quality-driven setting
• Excellent interpersonal skills underpinned by a genuine, service-led mindset
• Intermediate proficiency in computer systems and standard office applications, including Microsoft Office
• A proven commitment to delivering consistently elevated Guest service
• Exceptional standards of cleanliness, organisation, and personal presentation

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• The ability to collaborate effortlessly as part of a high-performing team
• Exceptional attention to detail with a discerning eye for quality
• A positive, composed, and proactive professional attitude
• Prior experience within a luxury or ultra-luxury hospitality or service-led environment is highly desirable.

What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.Exact Location: London, United Kingdom

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