ServiceNow Product Owner

We are working with a leading global SaaS company who is seeking a ServiceNow Product Owner to take ownership of their ServiceNow Platform. This position will be responsible for shaping the roadmap and ongoing optimisation of ServiceNow CSM, ITSM, ITAM, ITOM and SPM, supporting both Customer Success and Project Delivery functions across the business.

Reporting into the CIO, you'll collaborate with senior stakeholders to understand operational challenges, deliver technology improvements, and ensure the ServiceNow platform continues to support customer outcomes, service excellence and successful project delivery. This is an ideal opportunity for someone who enjoys combining strategy, stakeholder engagement and hands-on systems leadership.

Key Responsibilities:

• Act as the lead IT partner for the Customer Success and Project Success and build strong relationships with stakeholders and subject matter experts.
• Own and shape the application roadmap for the domain, including enhancements, optimisation opportunities, and longer-term change.
• Engage third-party vendors and implementation partners where required for delivery, support, or specialist expertise.
• Provide direction and prioritisation to system administrators or application specialists delivering configuration, support, and maintenance activities.
• Manage application upgrades and corresponding communication and change management to the business.
• Support testing, business readiness, user adoption, and continuous improvement across the application landscape.

Role Requirements

• Experience and knowledge of Customer Support, Customer Success and Project Delivery processes.
• A blended skill set spanning business analysis, functional consulting, solution design, and systems optimisation.
• Proven ability to work with business stakeholders to understand requirements and deliver practical technology solutions.
• 5+ years working with ServiceNow (CSM, ITSM, ITAM, ITOM and SPM).
• Proven ability to work with business stakeholders to understand requirements and deliver practical technology solutions.

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