Billing Specialist

A growing business services group near Telford is looking for a Billing Specialist to take ownership of its billing function. The group runs on recurring contracts, and as it grows - organically and by acquisition - billing has become too important to sit as one part of someone else's job. This is a newly created role for someone who genuinely knows billing inside out and wants it to be the whole of their job, not a corner of it.

What you'll be doing

• Owning the end-to-end billing cycle across the group's recurring contracts
• Running, checking and releasing the monthly billing run, including pro-rata charges, mid-contract changes, upgrades, downgrades and cancellations
• Making sure new contracts, price uplifts and renewals are set up correctly before they hit the billing run, not after
• Investigating and resolving billing queries and disputes, working with sales, operations and customers directly
• Reconciling billing data against contracts and the finance system, and tightening up anything that doesn't tie
• Managing direct debit collections and payment runs
• Handling credit control and aged debt - chasing, escalating and keeping debtor days moving in the right direction
• Reporting on billing accuracy, revenue leakage and aged debt to the finance team
• Improving billing processes and controls as the group scales, including onboarding acquired businesses onto the group's billing

What we're looking for

Billing is the priority here. You'll need:

• Strong, hands-on billing experience at volume - ideally recurring or subscription billing rather than ad hoc invoicing
• Confidence with complex billing scenarios: pro-rata, mid-term changes, multiple products or services on one account
• Solid credit control and aged debt experience alongside it
• Strong Excel (lookups and pivots as a minimum)
• A methodical, accurate approach, and the instinct to question a number that looks wrong rather than process it
• The communication skills to handle customer billing disputes calmly and hold internal colleagues to account

Helpful, but not essential

• Experience in a recurring-contract sector - ISP, utilities, SaaS, facilities management, insurance, telecoms or similar
• Experience of a dedicated billing platform, or of a billing system migration or implementation
• AAT or CICM qualified, or studying

Commutable from Telford, Shrewsbury, Wolverhampton, Bridgnorth, Newport, Market Drayton and Stafford.

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