Client Support Specialist (Health Insurance Administrator – Fully Remote, UK)

Client Support Specialist (Health Insurance Administrator – Fully Remote, UK)

Join one of the UK’s leading boutique Private Medical Insurance brokerages – known for care, character, and commitment. (Winner of 'Best Small Health Insurance Advice Firm' – UK Health & Protection Awards '25).

Salary: £28,000–£32,000+ (depending on experience) + benefits. We work with leading insurers including Bupa, AXA Health, Aviva, Vitality, WPA and Freedom Health.

We’re an award‑winning Private Medical Insurance (PMI) brokerage, supporting both individual and SME clients across the UK. Our team is warm, close‑knit and known for doing things properly. We’re now looking for an experienced Client Support Specialist / Private Medical Insurance Administrator to join our growing remote team.

(This role suits someone who already understands how health insurance works – perhaps from an insurer or intermediary. Applicants must have recent experience within PMI or a similar health‑insurance environment and know how to do this specific role – it’s not a training role.)

We’re looking for someone who has experience working within Private Medical Insurance – at a broker, intermediary or insurer such as Bupa, AXA Health, Vitality, Aviva, WPA, The Exeter or Freedom Health. You’ll be familiar with renewals, quotes, member changes, and policy administration.

The Role

You’ll work alongside our advisers to deliver exceptional support to our clients and ensure their renewals, claims and day‑to‑day service run seamlessly.

Your main responsibilities will include:

• Preparing renewal packs, client files and review summaries
• Keeping the CRM system up to date and accurate
• Collating premium and claims information and following up with insurers
• Negotiating discounts to help clients get the best value
• Spotting opportunities for advisers to review or switch policies
• Producing new‑business quotes and managing client communications
• Handling inbound calls and emails from clients
• Supporting the full renewal process end to end

About You

We’re looking for someone who:

• Has recent/current Private Medical Insurance (PMI)/ health insurance administration experience (consumer or SME)
• Has excellent attention to detail and strong organisational skills
• Communicates clearly – both written and verbal
• Can juggle multiple priorities calmly and efficiently
• Enjoys working as part of a team and contributing ideas
• Is comfortable working fully remote (we operate like one office on Teams)
• Takes pride in their work and wants to be part of something meaningful

What We Offer

• Salary: £28,000–£32,000 depending on experience (PMI background essential)
• Hours: Monday–Thursday 9:00–17:30 (flex: 9:30–18:00), early Friday finish during winter months
• Holidays: 33 days (includes bank holidays and published religious/seasonal dates)
• Benefits: Pension, private medical insurance, group life insurance, group income protection, cash plan, wellbeing benefits
• Training & Growth: Full training and ongoing career development
• Culture: Supportive, down‑to‑earth, and growth‑focused. We look after our people and believe in genuine teamwork.

How to Apply

You’re welcome to use Easy Apply to register your interest, but please also send the following directly to :

• A short cover letter sharing why you’d be proud to join Lifepoint
• A 3‑minute video (nothing fancy – just you being yourself) answering the 5 questions below (subject: Client Support Specialist – (Your Name))
• Your CV
• Your video answering:
• Why are you interested in this position?
• What do you know about Lifepoint?
• What’s your ideal work environment?
• What are your strengths?
• Where do you see yourself in five years?

At Lifepoint, we value care, character, and commitment – qualities that show both in how we serve our clients and how we work together as a team.

Applications missing these steps won’t be reviewed, as we’re looking for people who take pride in doing things properly and want to grow with a company that genuinely cares.

Job Type: Full‑time

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