Credit Control Administrator

Credit Control Administrator (12 month FTC)

Location: Watford (Hybrid Working - 2 Days in Office, 3 Days Remote)

Salary: £31,000 - £33,000 per annum (dependent on experience)

Reporting To: Accounts Receivable Manager

We are looking for a proactive and detail-oriented Credit Control Administrator to join our Finance team based in Watford. This hybrid role offers the flexibility of working from home three days per week and collaborating with colleagues in the office two days per week.

The successful candidate will be responsible for managing customer accounts, reducing aged debt, resolving account queries, and supporting the wider finance function. Strong experience using NetSuite ERP is desirable not essential, alongside excellent communication and relationship-building skills.

Key Responsibilities

• Proactively manage and collect outstanding customer debts.
• Contact customers via phone and email to secure timely payment of invoices.
• Maintain accurate customer account records within NetSuite.
• Monitor aged debt and take appropriate action to minimise overdue balances.
• Allocate incoming payments and reconcile customer accounts.
• Investigate and resolve invoice discrepancies, payment issues, and account queries.
• Produce aged debt reports and provide regular updates to management.
• Escalate problematic accounts where necessary.
• Support month-end processes and assist with finance reporting.
• Build and maintain strong relationships with customers and internal stakeholders.
• Ensure all collections activity complies with internal policies and procedures.
• Support the wider Finance team with administrative duties as required.

Skills & Experience

• Previous experience in a Credit Control, Accounts Receivable, or Finance Administration role.
• Strong working knowledge of NetSuite ERP desirable
• Proven experience managing aged debt and debt collection processes.
• Excellent communication and customer service skills.
• Strong reconciliation and problem-solving abilities.
• Proficient in Microsoft Excel and the wider Microsoft Office suite.
• Strong attention to detail and organisational skills.
• Ability to manage multiple priorities and meet deadlines.

Desirable

• AAT qualification or studying towards a finance qualification.
• Experience working within a fast-paced commercial environment.
• Knowledge of credit risk management and credit assessment processes.

Personal Attributes

• Professional and confident communicator.
• Highly organised with excellent attention to detail.
• Self-motivated and proactive.
• Customer-focused approach.
• Resilient and capable of handling challenging conversations professionally.
• Strong team player with the ability to work independently.

Benefits

• Hybrid working arrangement (2 days in the office, 3 days from home).
• Modern offices with parking
• Competitive salary package.
• Generous pension scheme.
• 24 days annual leave plus bank holidays - increasing with service
• Ongoing training and development opportunities.
• Employee Assistance Programme.
• Career progression opportunities within a growing finance team.

Ideal Candidate Profile

The ideal candidate will have previous credit control experience, strong NetSuite knowledge, and a track record of successfully reducing aged debt while maintaining excellent customer relationships. They will be comfortable working in a hybrid environment and able to manage their workload effectively with minimal supervision.

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